Customer Care Representative - Work Rocket

Imagine a more rewarding customer service opportunity where you will get to truly help make a difference in peoples’ lives. Dive into an incredibly fulfilling role with an innovative and people-first company that places the focus on improving the lives of their customers and employees alike.

Plus, enjoy a daytime Monday – Friday schedule, competitive pay (up to $52,000 to start!), unbeatable benefits, and opportunities for advancement!

Lifeway Mobility, a leader in accessibility solutions, is seeking a dedicated Customer Care Representative to join their team in Denver, CO. This is an in-office role.

If you have at least 2 years of customer service experience, a high school diploma or GED, and a stable job history, Lifeway Mobility wants to hear from you! Experience with durable medical equipment is a plus, but not required.

Why Customer Care professionals join the Lifeway team:

• Competitive pay: Starting between $20- $25/hr, based on experience. You can earn up to $52,000 in your first year!
• Great benefits package including health, dental and vision with a portion of each paid for by Lifeway! Life insurance, short-term and long-term disability, 401k with company match, EAP, PTO, 7 paid holidays, and more!
• Take ownership and make a real impact: Feel good about the work you do, knowing you are playing a key role in improving individuals’ lives by communicating directly with them and helping them toregain freedom and independence with our mobility solutions.
• Company Culture: Join a team of passionate people whose goal is to improve their customers’ lives with accessibility solutions to help people regain their freedom. You will feel important and valued both in your work and as an individual. 
• Desirable Monday – Friday daytime schedule.
• Advancement: Lifeway Mobility is always looking for key players to move into higher level roles. You can advance within different levels of Customer Care, as well as Lead roles and Service Coordinator roles as well.

Essential duties/responsibilities:

• Lead Outreach: Initiate outbound calls, emails, and other communication methods to engage with potential customers.
• Qualification: Evaluate leads to ensure they meet the criteria for our mobility solutions and gather essential information to facilitate the sales process.
• Appointment Scheduling: Efficiently manage and organize appointments for the sales team, ensuring a seamless handover of qualified leads.
• Communication Skills: Clearly and persuasively communicate the value proposition of mobility solutions to customers, overcoming objections and building interest.
• Database Management: Keep accurate records of all interactions in our CRM system and update lead information as needed with accuracy.
• Follow-up: Follow a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
• Collaboration: Work closely with the sales team and local branch to provide them with relevant information about scheduled appointments and ensure a smooth transition.

About the Company: Lifeway Mobility is an accessibility solutions company that provides a wide variety of stair lifts, wheelchair ramps & lifts, elevators, transfer aids, and bath safety solutions to individuals and businesses across the US. Our mission is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs. We don’t approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve mobility, comfort, independence, and quality of life.

Lifeway Mobility is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.