Customer Care Representative - Mister Quik Home Services

Job Description:

Wouldn't you love to have an opportunity to change someone's day from bad to good? Here at Mister Quik Home Services our Call Center Team is the first point of contact for our customers. Our Core Values at Mister Quik are to Tell the Truth, You Before Me and Respect Others and our Customer Success Specialists do their best to make each customer call feel these values come alive as they schedule the customers home visit. We are looking for individuals who match these values, love to problem solve, possess great people skills, and love to go above and beyond for our customers. Mister Quik Home Services has been in business for 23 years and was just named one of Indy's best workplaces in 2022. Join our team today to gain a career and not just another job!

Why Mister Quik?

• Competitive pay
• Growth and promotion opportunities
• Hands on training
• Health, Dental and Vision plans
• Benefits including 401k, life insurance, short- & long-term disability insurance
• Employee & family and friend's discount
• Holiday and time off pay
• Company Events
• Contests & Prizes
• Paid training
• Referral Program

Requirements

• Ability to sit for long periods of time
• Strong listening skills
• Great communication skills
• Comfort with a fast-paced environment and multitasking
• High School diploma or equivalent
• Work onsite in our call center
• Work one Saturday a month
• Open to 10 AM- 7 PM shift

Responsibilities

• Efficiently and effectively manage high volume of inbound/outbound calls
• Ensure customer satisfaction by determining customer needs
• Provide customer contact via phone and email.
• Must be available to work nights and weekends, variable schedule(s) and overtime as necessary
• Regular, consistent, and punctual attendance
• Other duties as assigned

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person