Customer Care Representative and Lot Checker - ABM Industries

Overview

Responsibilities

1. Inspect parking lots in an assigned area to ensure compliance with parking regulations and maintenance standards.
2. Comfortable with the use of all current and future technology. Training to be provided in the use of all company devices related to the position.
3. Display exemplary customer service skills in all duties.
4. Assist in the positive resolution of any issues that our customers face in our scope of responsibilities. 
5. Answer intercom calls/phone calls, operate the automatic gate system from the CCC, and respond to all customer emails.
6. Assist with the regular functions of the CCC, printing validations, preparing/printing daily reports, and signing in/out pay station keys.
7. Other duties as assigned.

Duties and Expectations

Working Hours and Reporting for Duty

1. Possess scheduling flexibility in assigned shifts and times according to the business demands. 
2. Wear only approved uniform and comply with dress code, wearing items that are clean and in good repair. Visibly wear your name badge at all times.
3. Start your shift on time, well rested and ready to work.
4. Expect that shift and break times are flexible and may be interrupted by business or customer needs.
5. Must be able to read, speak and write the English language. 
6. Must have a valid Minnesota Driver’s License.
7. Must have basic computer skills in Microsoft based systems. 

Service Excellence

1. Apply service excellence techniques in your conduct with both guests and coworkers. 
2. Quickly and appropriately work with all customer issues utilizing empathy, patience, and concern; take responsibility for the resolution. Seek appropriate assistance to help in the resolution if needed.
3. Work smoothly and effectively within the team; supervisors, peers and subordinates.
   1. Evaluate proper general functionality of all devices and systems installed at location

Operations, Inspection & Reporting

1. Responsible for the smooth, efficient operation of the assigned facility, including all day-to-day functions.

1. Know all standard operating procedures and how to implement them, but always strive to seek better ways to accomplish essential tasks. Provide suggestions for improving procedures to your supervisor.

1. Respond quickly to all emergencies within the ramp by contacting 911 for life-threatening situations, the Security Control Center for other assistance and/or the supervisor.

1. Develop a functional knowledge of all parking equipment to include but not limited to:

1. Evaluate and effectively troubleshoot malfunctions and take necessary action to correct in timely manner
2. Perform basic repairs or maintenance of the equipment

1. Understand the function, use, and operations of the equipment used on the job and in the parking system. 

1. Take immediate corrective action to satisfactorily address any unacceptable conditions related to safety hazards, housekeeping, etc.

1. Complete all appropriate reports in clear, understandable writing and submit them in timely fashion to appropriate supervisor.

Other duties as assigned: you should be prepared to help with any reasonable task directed of you by your supervisor.  Examples include but are not limited to:

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

1. While performing the duties of this job, the employee mostly works outside the building and is exposed to outside elements including heat, wind, rain and cold. 
2. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals. 
3. The noise level in the work environment is loud. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent brisk walking, running, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time. 

Lifting up to 30 lbs. to store or move materials, supplies and equip