Customer Care Representative - OED

We are seeking a dedicated Customer Care Representative to deliver exceptional support to our valued customers. If you are passionate about providing outstanding customer service and enjoy solving problems, this is the perfect role for you!

Key Responsibilities:

• Respond promptly and empathetically to customer inquiries, ensuring a professional experience
• Provide comprehensive product information, troubleshoot issues, and efficiently resolve customer concerns
• Maintain accurate records of all customer interactions and transactions
• Identify priority issues and escalate them to the appropriate teams for swift resolution
• Collaborate with internal teams to enhance customer service processes and improve product offerings
• Adhere to communication procedures and company policies to ensure consistent, high-quality service

Requirements:

• Strong verbal and written communication skills for effective customer interactions
• Proven ability to resolve issues with a customer-focused mindset
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• High school diploma or equivalent; additional education or certifications in customer service are a plus

Benefits:

• Competitive salary and comprehensive benefits package
• Opportunities for professional growth and skill enhancement
• Supportive, team-oriented work environment that fosters collaboration and personal development