Customer Care Representative - Brookfield Properties

Location



Stafford - 466 Embrey Mill Road



Business




As part of Brookfield Asset Management — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound ESG practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.




We redefine how home and life come together for over 60 years. At Brookfield Residential, a leading North American land developer and homebuilder within the Brookfield Properties family, we have had one goal in mind – to create the best places to call home. From the development of award-winning vibrant communities to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community. Learn more (http://brookfieldresidential.com) .




If you're ready to be a part of our team, we encourage you to apply.




Job Description




Your Team


The Customer Care Representative reports to the Director, Customer Service to provide timely, efficient, and quality services, with a high level of professionalism to all Brookfield homeowners. Efforts to ensure customer satisfaction at all Brookfield Residential communities will remain utmost priority.




Your Key Deliverables

+ Schedule appointments with trades/homeowners to complete necessary meet with homeowners to go over any warranty work, Address and complete necessary builder deficiencies as per homeowner request, and confirm and secure a satisfactory resolution is met for all warranted deficiencies

+ Respond to Service Orders with resolution to all concerns - contact homeowner upon receipt of Service Order for scheduling; coordinate subcontractors when applicable

+ Model Conversions - coordinate model home conversions, and arrange subcontractors scheduling for completion of items; complete any subsequent lists which may occur once home has been sold

+ Conduct walkthroughs with customer on model and Spec homes, schedule and complete all repairs/items as agreed upon (by Sales Department) during homeowner walk-through, involving subcontractors as necessary

+ Participate in rotation for Emergency Service Pager duties - respond to homeowner telephone calls that are emergency in nature; providing homeowners with information as to “how” call will be responded to; contact necessary subcontractors when appropriate; contact office on first available occasion to ensure documentation

+ Reporting - Track service orders and provide outstanding items status to the Director of Customer Service with the status of both completed and any outstanding items






Must Haves

+ Time management and Delegation of skills

+ Personable

+ Strong communication skills with homeowners & trade partners







Nice to Have:

+ General Construction knowledge






Your Opportunity - US


We are proud to offer our employees what they value most:

+ Competitive compensation

+ Excellent extended medical, dental and vision benefits beginning day 1

+ 401(k) matching, vesting begins day 1

+ Career development programs

+ Charitable donation matching

+ Paid Volunteer Hours

+ Paid parental leave

+ Family planning assistance including IVF, surrogacy and adoptions options

+ Wellness and mental health resources

+ Pet insurance offering

+ A culture based on our values of Passion, Integrity and Community

+ Company Vehicle






#LI-TB1


#BRP


Brookfield Properties participates in the E-Verify process (https://www.e-verify.gov/) to confirm the eligibility of candidates to work in the United States.



We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.


At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.