Customer Care Specialist - JBT Corporation

Come Grow With Us!!!

Join a world class organization with an entrepreneurial work environment and innovative spirit!

JBT Corporation’s Automated Systems business is a leading global supplier of automated, self-guided vehicle systems to the automotive, food & beverage, hospital and consumer product manufacturing industries.  With offices in the United States and Europe, we are one of the world’s leading producers of automated vehicle systems. 

We have an opportunity for a Customer Care Specialist to join our talented team.

• Entering orders for replacement parts and service
• Responding to customer requests for parts and service and sending out quotes.
• Proactively soliciting inquiries and orders from existing customers.
• Expediting customer orders, providing current status and shipping / tracking information
• Actively updating and accurately maintaining ERP system.
• Having a solid technical knowledge (or ability to learn) of vehicle parts and services.
• Assisting Accounts Receivable with specific collection issues related to customer orders

• Associate degree (or equivalent); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Would be beneficial to be able to read and interpret mechanical and electrical layout drawings. 
• Proficient in Microsoft Office (Word, Excel).
• Knowledge of ERP Systems; Syteline experience a plus.

What we offer:

• Transparent leadership team – business goals and objectives regularly communicated through monthly meetings
• Casual work environment
• Company culture of continuous improvement
• Competitive salary and benefits – medical, dental, vision, life insurance, and disability
• Benefits begin your first day of employment
• Generous education reimbursement benefits
• Robust retirement benefits with company match
• Vacation, sick, and holiday paid time-off 

Candidates must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.  

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Equal Opportunity Employment: 

John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.  We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact AGV or Amir.Whittington@jbtc.com

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