Customer Care Specialist II - Remote - Cox Enterprises

This Position is for a Customer Care Specialist II (Mobility Fleet Operations) with a remote work location in Jackson, MS

Description A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road

Hiring a Customer Care Specialist II to join the team at Cox Automotive's Mobility Fleet Operations

In this role, you'll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day

What You'll Do You'll be the voice that answers someone's call for help from the road, among other responsibilities

Here's what that'll look like: Fielding a high volume of inbound calls

Providing excellent customer service for all inbound and outbound calls

Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs

Assigning service requests to the respective market for dispatching

Coordinating towing of customer units when necessary

Scheduling outside vendors when an emergency breakdown is called in

Continuously developing and improving company capabilities around dispatching

Who You Are You like helping people solve problems and making their day a little brighter

Here's what else you bring to the table: High school diploma or GED and 3 years of experience in a related field

The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field

An understanding of the Microsoft Office Suite

The ability to work independently and collaboratively within a team environment

The ability to multi-task and meet tight deadlines

Excellent problem-solving skills

A valid driver's license

Drug Testing: To be employed in this role, you'll need to clear a pre-employment drug test

Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position

However, is a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.