Customer Care Specialist - Tristarr Recruiting
Lancaster, PA
About the Job
Are you an outgoing people person who loves the thrill of making a deal? We're looking for you! TriStarr's client, a car dealership in Lancaster, PA, is seeking a Customer Care Specialist to respond to customer inquiries, guide them through the vehicle purchasing process, and ensure a positive experience. This role requires excellent communication skills, knowledge of vehicle features, and the ability to exceed sales targets. You will foster relationships with prospects, manage follow-ups, and provide personalized service to encourage repeat and referral business.
Key Responsibilities:
Customer Engagement:
Pay Rate: $17/hr.
Hours: Full-Time, Mon.-Fri.
Location: On-site
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Key Responsibilities:
Customer Engagement:
- Respond to inquiries via phone, email, FaceTime, etc.
- Send videos of vehicles of interest using the VIN Solutions app.
- Proactively follow up with customers based on predetermined work plans.
- Determine vehicle needs through attentive questioning and recommend alternative choices as necessary.
- Inform customers about new products and features that align with their interests.
- Maintain a prospect development system and set appointments.
- Meet with prospects to review vehicle options and finalize sales.
- Collaborate with dealership staff for smooth transactions.
- Deliver vehicles, schedule first service appointments, and complete OS Plus/Connectivity/Sync for new customers.
- Implement a follow-up system to promote repeat business and referrals.
- Ensure consistent customer satisfaction through timely follow-ups.
- Maintain personal income goals aligned with dealership standards.
- Stay current on industry trends and sales techniques.
- Outgoing and motivated personality.
- High School Diploma or GED.
- Strong verbal and written communication skills.
- Experience in customer service or sales, particularly in the automotive industry, is preferred.
- Familiarity with CRM tools like VIN Solutions.
- Goal-oriented with a passion for exceptional customer experiences.
- Flexibility to meet prospects at their preferred locations.
Pay Rate: $17/hr.
Hours: Full-Time, Mon.-Fri.
Location: On-site
#tsaj
Source : Tristarr Recruiting