Customer Care Specialist - Computershare

Location: Hybrid - Louisville, KY

Next Start Date: November 18^th

Compensation:  $20 an hour, plus monthly performance bonuses

This is a hybrid position primarily based in Louisville, KY. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

A role you will love 

As a Customer Care Specialist, you'll be the face of Computershare, delivering exceptional customer service and problem-solving skills to our valued shareholders. You'll have the opportunity to work with some of the largest brands in the world and make a real difference in their experience.

But that's not all! You'll also enjoy:

• A performance-based bonus and recognition platform, where your hard work is rewarded 
• Opportunities to grow your career, with a dedicated learning platform offering free access to training and qualifications in areas like Excel, problem-solving, and effective communication
• A supportive team environment where you can learn and develop new skills

Our comprehensive training program will equip you with the knowledge and skills you need to succeed. You'll spend the first 5 weeks training, learning about our products and services, and how to navigate our systems. Our training is robust, and attention to detail is crucial.

Once you've completed your training, you'll have the flexibility to work at home 2 days a week and in our brand new office 3 days a week, Monday through Friday, between 8:00am and 8:00pm. You'll become an expert in providing customer support and responding to incoming inquiries, while continuing to grow and develop your skills.

What you will bring to the role

• Mastery of multi-tasking: You'll be handling multiple tasks simultaneously, including account research, functions on screen, and engaging with shareholders.
• Empathy and patience: You'll be working with shareholders who may be experiencing a loss in the family, so empathy and understanding are essential.
• Numeric reasoning: You'll need to confidently communicate large numbers and perform simple calculations.
• Experience: Previous experience in financial services or a role requiring complex transactions is preferred.
• Administration: Proficiency in Microsoft Office, Outlook, Excel, and Word.
• Technology: You'll need to be comfortable using technology, including dual monitors, navigating multiple screens, and basic troubleshooting.

If you're looking for a challenging and rewarding role that will help you grow your career, we want to hear from you! Apply now to join our team of dedicated Customer Care Specialists.

Rewards designed for you

• Paid parental leave, flexible working and a caring and inclusive culture.
• Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
• Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
• Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.