Customer Care Specialist - TEKsystems

A large trusted Health Partner in Idaho is interested in hiring Customer Care Specialists to their team onsite in Meridian, ID! The team is interested in candidates with experience in Call Center Customer Service Environments, Healthcare, Healthcare Insurance, or Medicare.

Description:

• Assists the Customer Service and Sales/Account Management teams with an important seasonal project:
• Customers who recently signed up for a Medicare Advantage insurance plan will be calling in, in response to an automated message they received to welcome them as new members.
• Following a call script, you’ll represent, share available tools and resources, and if needed will coordinate a follow-up call with an experienced team member to further review plan questions.
• During and after your call, document notes and update member information.
• An important part of your work includes maintaining performance guidelines, and we will also count on you to adhere to scheduling so we can work as a team to provide excellent service levels.

Skills & Qualifications:

• High comfort level receiving/making calls and following a call script
• Previous experience in contact/call center, customer service, health insurance, Medicare Advantage, and/or medical office will help support your success in this position

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.