Customer Care Specialist REMOTE - Octane Co.

Join Our Team as a Remote Customer Care Sales Specialist!

Are you a dynamic individual ready to make a meaningful impact? At our company, we prioritize exceptional service for our valued customers, fostering innovation, integrity, and satisfaction. Enjoy flexibility and growth opportunities that help you thrive while maintaining a healthy work-life balance.

Role Overview:

As a Remote Customer Care Sales Specialist, you will be the primary point of contact for our customers, providing timely and professional support. Your responsibilities will include handling inquiries, resolving issues, scheduling Zoom appointments, and educating clients about our products and services. This role requires strong communication skills, attention to detail, and a genuine passion for helping others.

Key Responsibilities:

• Respond promptly to customer inquiries via email and phone.
• Provide accurate information and solutions to customer questions and concerns.
• Schedule appointments and conduct virtual meetings via Zoom.
• Educate new and existing clients about our products during virtual meetings.
• Handle customer issues with empathy and professionalism, escalating as needed.
• Maintain comprehensive product knowledge to effectively address customer queries.
• Collaborate with team members to deliver seamless customer service.
• Document interactions and follow-up actions accurately in the CRM system.
• Strive to achieve or exceed service performance metrics and goals.

Requirements:

• Previous experience in customer service or a related field preferred.
• Exceptional written and verbal communication skills.
• Ability to empathize and resolve customer needs with patience and professionalism.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and CRM systems is beneficial.
• Reliable high-speed internet connection and a conducive remote workspace.
• Prior remote work experience is a plus, but not required.

Benefits:

• Competitive compensation with performance-based incentives.
• Flexible remote work arrangements.
• Opportunities for career growth and professional development.
• Comprehensive training and mentorship program to ensure your success.
• Life insurance coverage, health insurance reimbursement, and retirement plan options.

How to Apply:

If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume along with a cover letter that highlights your relevant experience and skills. Show us why youre the ideal candidate for the Remote Customer Care Sales Specialist role. We look forward to reviewing your application and welcoming you to our team!

Note: We are currently accepting applications only from candidates based in the U.S.