Customer Care Specialist - Vast Broadband

Join our growing team as a Customer Care Specialist at our Call Center in Sioux Falls, SD! 

Are you looking for a chance to make a difference for others? Do you believe in providing outstanding customer service? If you find reward in serving others, solving problems, and wish to be part of a team where hard work is valued then we want you to consider joining our team! Our employees are key in our effort to provide top quality customer service!

Available Schedules

Tuesday-Saturday, 1:00 PM - 10:00 PM 

Sunday - Thursday, 1:00 PM - 10:00 PM 

Duties/Responsibilities

• Talk to our customers about billing, products, and technical matters
• Process billing payments, provide information and answer questions on billing cycles, payment due dates and the impact of non-pay status
• Support cable product, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive
• Support the internet product by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; and supporting Windows and MAC operating systems
• Support the phone product by educating the customer on the use of the service; setting up features, troubleshooting dial tone situations and poor sound quality
• Troubleshoot cable issues, including analog and digital video equipment (TiVo, VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive
• Participate in continuous improvement efforts to help grow the business

Requirements/Qualifications

• High School Diploma or equivalent 
• Ability to multi-task on a computer using multiple computer applications while on a phone call
• Ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution
• Strong attention to details
• Ability to thrive in a dynamic environment

Why Vast Broadband?

• Comprehensive Benefits And Retirement Plan
• Vacation/Sick Time + Personal Time 
• Paid Holidays!
• Employee Discounts On Our Services 
• Internal Career Progression 
• Best Of ALL, Fun And Family Like Culture!