Customer Care Technical Support Rep - Duke Manufacturing

• Are you an experienced TECHNICAL SUPPORT REP looking for an opportunity for an in-house technical call center atmosphere including a hybrid work environment at St. Louis, MO? This position might be for you!

  Duke Manufacturing Company is seeking someone with commercial equipment technical knowledge to join our Customer Care Support team. This position helps troubleshoot and resolve customer concerns related to commercial food equipment.

  Duke is a modern food service equipment manufacturer, family-owned, and operated for almost 100 years with more than 700 employees worldwide. Our purpose is to Nourish Our World through integrated solutions that connect people, equipment, and technology to improve throughput, efficiency, and quality.

This role will be a good fit for you if:

• You have a good mechanical / technical aptitude
• You are interested in learning and growing your career in a technical customer service role
• You are a strong communicator both written and verbal communication
• Comfortable communicating with customers over the phone
• Strength in technical problem-solving and root cause analysis
• Good computer skills and basic knowledge in Microsoft Office applications
• You are ok with a mostly office environment
• Potential travel

Basic Qualifications:

• General Mechanical/Technical aptitude
• Good computer skills
• Ability to work within a team environment

Work location and schedule:

• St. Louis, MO (hybrid)
• Mondays to Fridays 8am-4:30pm

See the attached job description for more information

Duke Manufacturing is an Equal Opportunity Employer.