Customer Care/Warranty Representative - Drees Homes

Overview

Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It???s why we rank as the 21st largest privately-owned builder in the country and have a track record of long-tenured employees. We???re proud of being named a 2023 and 2024 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we???ve been officially certified as a Great Place to Work in both 2023 and 2024. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.

Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.

Responsibilities

Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cleveland area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.

Duties and Responsibilities:

• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 90 day appointments and service as needed basis for the remainder of the year
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure

Desired Knowledge and Skills:

• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution

• Excellent verbal and written communication skills with internal and external customers
• General knowledge of residential construction and the homebuilding process
• Must have basic computer skills, experience using an iPad preferred
• Self-driven and able to work independently
• Customer oriented, outgoing, dependable & ethical
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
  
• Problem solving abilities with excellent follow-up skills
• Must have reliable transportation
• Must have a High School Diploma
• Construction or other related college degree a plus
  
• 3-5 years Residential Home Experience ideal

The typical schedule of this position will be Monday ??? Friday 8 AM to 5 PM, plus additional hours as necessary.

Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.