Customer Engagement Advisor (Event Manager) - San Jose, CA - Hewlett Packard Enterprise Company

This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

In this role, you will apply customer experience and loyalty research and measurement to design, deploy and manage the total customer experience for assigned segment/product/solutions.

You will also lead customer experience design and definition through the strategic application of design methodologies, conducting user groups and identifying usability across customer lifecycle touch points, including customer relationship with company. Lead strategic alignment of organizations and resources to deliver designed customer experiences to market and maintain customer retention. Represent the voice of the customer and actively participates in direct customer interactions. Design, deliver and manage customer experiences within Customer Experience Centers.

Also, applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Design and manage customized customer experiences and briefing to be presented in executive briefing center(s).
• Partner to identify and organize appropriate presentations and discussion leaders for complex/strategic briefings.
• Manage briefings that focus on strategic accounts, large revenue deals and major relationship opportunities.
• Provide active management throughout briefing to provide notes and action items for follow-up after the briefing.
• Provide feedback with post- briefing analysis of insights and opportunities for improvement.
• Provide direction and guidance to process improvements and establishing policies in the Executive Briefing Center, mentors and/or coaches and peers.

Education and Experience Required:

• BA or BS in Marketing or related field; MBA preferred.
• 5+ years marketing experience.
• Industry, sales, channel and/or project management experience a plus.

Knowledge and Skills:

• In-knowledge of marketing fundamental, products/ services/solution lifecycle and knowledge management.
• Working knowledge of industry and customer segment.
• Familiarity with and/or experience in partner management.
• Excellent written/oral communications and analytical skills.
• Strong interpersonal skills; ability to manage virtual teams.
• Strong negotiating skills.
• Ability to interface effectively with multiple levels of management and functional disciplines.
• Strong ability to influence and drive consensus.

Impact/Scope:

• Drive and evaluate marketing programs that generate revenue and share.

Complexity:

• Moderate to high - Some senior management, partner and/or customer interface; frequent cross-functional/ cross-organizational interaction on execution of tactics.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job:
Marketing
Job Level:
Specialist

States with Pay Range Requirement

The expected salary/wage range for a U.S. -based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html .

USD Annual Salary: $66,500.00 - $152,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .