Customer Engagement Specialist - TEKsystems

Description:

-Greets clients over the phone in a warm and friendly manner. -Delivers consistent communication and is tactful and diplomatic when interacting with clients. -Resolves all client issues or concerns on a timely basis and works with Supervisor on action items to satisfy clients. -Analyzes root cause, understands the scope and impact of a problem, and is able to prioritize and escalate issues appropriately. -Responds within required timelines to client inquiries and provides direction on resolution of issues reported. -Creates Salesforce Cases, when applicable, and closes cases after issue has been resolved with the client. -Listens to, understands and provides solutions for our clients’ needs. -Communicates with various levels of management and departments effectively. Auto-Dialer Responsibilities -Follows software policy and remains logged in to auto-dialer system to receive inbound calls and be available for auto-queued outbound calls. -Updates agent status in dialer as directed by management. -Remains logged in to dialer and keeps unavailable time (including wrap-up time) to a minimum. -Dispositions calls appropriately to summarize the outcome of the call.

Skills:

Customer service, Support, Troubleshooting, Call center, high volume call center, parts management, problem management, Customer support, bilingual, computer operation, receptionist customer service

Top Skills Details:

Customer service,Support,Troubleshooting,Call center,high volume call center,parts management,problem management

Additional Skills & Qualifications:

Bilingual in Spanish is nice to have Ability to type 30+ wpm Be able to multi-task under the stress of getting issues resolved.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.