Customer Engagement Specialist at Atrium

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a well-known industrial company specializing in commercial repair, maintenance, and custom design. They are a family-owned business that has been operating for over 50 years. They are looking to add a Customer Engagement Specialist to their team.

Salary/Hourly Rate:

$22/hr – $23/hr

Position Overview:

The Customer Engagement Specialist will be responsible for answering calls and providing customer support to clients. This position will correspond with other companies looking to hire the company for manufacturing needs. The Customer Engagement Specialist will also assist the Sales department as needed. The hours are from 7:45 AM to 4:30 PM.

Responsibilities of the Customer Engagement Specialist:

• Answer high call volumes, assisting customers in placing orders.
• Understand customer needs and determine the best products.
• Route customers to appropriate teams.
• Dispatch services, schedule, and update invoices.
• Work with the Sales department on any administrative needs.
• Manage office supplies, inventory, and place orders.

Qualifications for the Customer Engagement Specialist:

• 2+ years of Customer Service experience.
• Experience handling heavy call volumes.
• Proficiency in Microsoft Word & Excel.
• Highly organized, detail-oriented, and tech-savvy.

Education Requirements:

• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).