Customer Engineer/ IT Support Specialist - LanceSoft Inc
Vineland, NJ 08360
About the Job
Title: Customer Engineer/ IT Support Specialist
Location: Mill Road Vineland, NJ 08360
Duration: This is a Temp position that expires on 1/3/2025
Work Hours: 9:30 am to 6 pm (Monday to Friday)
Pay Range - $30 - $32 per hour.
Looking to hire ASAP.
Job Responsibilities
- A Customer Engineer I is responsible for the proactive and reactive support, troubleshooting and documentation of new and existing customer base.
- The support will consist with swapping of bad equipment, troubleshooting connectivity issues, managing ticket queue for end user tickets
- There is Minimal lifting (moving PCs, Monitors, small thermal printers).
- Temp will be required to walk within the building to where the problem device/ ticket requires. Warehouse size is approximately 33k square feet. Number of tickets vary by day.
- This position is ideal for a hands-on, well-rounded engineer who desires to be involved in all aspects of the IT field.
- The position requires strong resource and time management skills for systems support. Individual will need to be self-motivated, detail and process oriented, possess strong verbal and written communication skills, excellent customer service skills and have solid problem solving/trouble-shooting abilities.
- Supporting and trouble-shooting modern networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls, and wireless.
- Supporting and trouble-shooting multi-site Active Directory 2003/2008/2012 environments.
- Supporting and trouble-shooting Microsoft Exchange 2003/2007/2010/2013 environments.
- Supporting and trouble-shooting multi-site WAN environments.
- Supporting and troubleshooting on-premises networks with multiple WAN and VLAN configurations (including but not limited to cabling, routing, routing protocols, switching, internet, and overall network architecture).
- Supporting and troubleshooting virtualization environments.
- Proven customer facing field experience.
- Supporting and troubleshooting backup solutions both on-site and remote.
- Supporting and troubleshooting storage area networks.
Source : LanceSoft Inc
