Customer Escalations Representative - Financial Services - TEKsystems

Job Title: Escalations Representative

Location: Alton, IL (On-site)

Employment Type: 6-month contract with potential for extension based on performance

Pay Rate: $18.00 per hour

Start Date: October 28, 2024

Key Responsibilities:

• Manage escalated financial and banking-related calls, ensuring prompt and accurate resolution of issues.
• Serve as the point of contact for customers with unresolved financial concerns, maintaining a calm and professional demeanor.
• Provide financial information and assistance, handling inquiries related to accounts, transactions, and other banking services.
• Escalate critical or unresolved issues to supervisors when necessary, while maintaining responsibility for customer communication.
• Collaborate with team members and supervisors to improve individual work processes and overall service delivery.
• Adhere to established financial and operational procedures while seeking ways to enhance efficiency.

Required Qualifications:

• Minimum 6 months of experience handling escalated calls in a call center environment.
• Financial or banking experience strongly preferred.
• Strong communication skills, with the ability to handle complex financial conversations professionally.
• Proven ability to resolve customer issues quickly and efficiently in a financial or banking setting.
• Detail-oriented with a focus on compliance and accuracy in handling financial transactions.
• Experience in customer service, financial services, or banking is highly preferred.

Work Environment:

• This is an on-site position based in Alton, IL.
• Monday to Friday, with shifts ranging between 8 AM to 8 PM (most likely until 5 PM).

Why Join Our Client’s Team?:

• Gain valuable experience working for a well-known financial institution.
• Competitive pay rate of $18.00 per hour.
• Opportunity for career growth and potential contract extension based on performance.
• Exposure to a fast-paced, dynamic environment focused on financial services and issue resolution.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.