Customer Experience Associate - Laderach USA

• Respond to customer inquiries and requests via telephone, email, and chat within Laderach’s SLA policy
• Document all inquiries, requests, resolutions, and follow-up tasks
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Meet quantitative performance metrics as outlined

• 2+ years of customer service experience
• Experience working with inbound and outbound calls, customer retention,
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

• Compensation: $17-$19 hourly (DOE)
• Optional 401K Enrollment
• Paid Time Off (vacation, holiday, sick, etc.)
• Medical – 80% contribution by Läderach of Employee Only plan and 50% contribution by Läderach of Family Coverage plan(s)
• Dental (we are a chocolate company after all)
• Vision – 100% covered by Läderach.
• Life – Läderach covers up to $25K of Life Insurance (option to go up to $150K
• Coaching and training
• Employee Assistance Program
• Läderach Products Discount 50% and additional discounts and perks!

• 401(k)
• Dental Insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

• 8-hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

FreshnessAll our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind.In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart.That is what makes our chocolate fresh.SwitzerlandWe are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality.We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home.But the world is our guest.CraftmanshipWe are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft.And we continue the tradition of the Chocolatiers.