Customer Experience Associate - Berkley

Company Details:

 

Berkley Asset Protection was established in 2008 to deliver the industry’s most complete and high-quality portfolio of specialized insurance products and services to protect fine art, jewelry and other high-value personal and commercial assets. We support the market through close partnerships with an established distribution network of retail and wholesale insurance professionals. Our brokers and agents cater to a global base of clients in a variety of environments, including private and corporate art collections, museums, galleries, and exhibition, jewelry wholesalers, retailers, and manufacturers, along with those who work with collectibles, currencies, securities, and other high-value assets. Our claims and loss control operation is the undisputed gold standard for the entire fine art and jewelry insurance industry.

 

The company is an equal employment opportunity employer.

 

Responsibilities:

We have an opportunity for a Customer Experience Associate to join our team!  You will

be responsible for providing customer service and support for our Lavalier Personal Jewelry Clients. 

 

This position will be based in our West Hartford, CT office

 

We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!   

 

Key functions include but are not limited to:

• Answer customer phone calls and return messages from our policyholders and prospective customers in the personal jewelry insurance space
• Respond to customer emails and requests for information
• Process endorsements and change requests for clients
• Interact with vendors and partners who work with Lavalier (jewelry insurance)
• Assist with processing policies and obtaining policyholder information
• Complete data entry and/or upload of large schedules and other data
• Projects and other work as assigned

Qualifications:

• Bachelor's Degree or equivalent experience
• Prior customer service experience (any industry); or recent college grad
• Ability to obtain a Property & Casualty license within 4 months of employment (we will pay for your time and fees associated with obtaining the license) 
• Incredible empathy and understanding of the needs of our customers, you will be an excellent, pro-active advocate for Lavalier customers (jewelry insurance) and are passionate about their service experience
• Exceptional oral and written communication skills, your communication style is flexible to the situation, you communicate clearly and with a purpose
• Calm under pressure, you have excellent organizational skills, integrity, and great follow-through on tasks
• Work collaboratively with colleagues at all levels of the organization
• A passion to provide outstanding account support and exceptional customer service
• Proficiency with technology resources
• This position is non-exempt/hourly

Additional Company Details:We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including:• Hourly Rate Range: $23.08 - $25.65 • Eligible to participate in annual discretionary bonus • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plansThe actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.Sponsorship Details:Sponsorship not Offered for this Role