Customer Experience Coordinator - John Cipollone, Inc.

Join Our Team as a Customer Experience Coordinator!

Location: Havertown, PA

John Cipollone Inc., a family-owned heating, AC, and fuel oil business, is seeking a dynamic and organized individual to join our team as a Customer Experience & Residential Installation Coordinator. This is not just a job, but a career opportunity where you can thrive in a supportive, small company environment that genuinely values its employees.

Why John Cipollone Inc.?

• Pro-Employee Approach: We believe in celebrating our team's successes with catered events, sporting events, and other team-building activities.
• Comprehensive Benefits: Enjoy exceptional medical coverage with 75% coverage for you and your family, including vision. Dental coverage is available as an add-on.
• Paid Time Off: Benefit from 7 paid holidays, plus 2-3 bonus days off and 2 weeks of paid vacation.
• Career Growth: We focus heavily on career progression, ensuring you can have a long, stable future with us.
• Competitive Compensation
• Paid Training & Year-Round Work
• Spiffs, Rewards, & Employee Contests
• 401K Retirement Benefits: The company contributes to your 401K without requiring any employee contributions!

Pay Range: $20.50/hr to $25.50/hr depending on experience

Hours: Monday through Friday, 7:30 am to 4:00 pm, with a 30-minute lunch break

Key Responsibilities:

• Business Owner Support: Assist with various tasks to ensure smooth operations.
• Installation Department Support: Manage daily scheduling, equipment registration, and preparation of promotional material.
• Sales Staff Support: Perform general clerical tasks, including preparing letters, bids, contracts, and word processing.
• Customer Assistance: Handle questions, billing, and appointment setting with professionalism and efficiency.
• Team Coordination: Facilitate communication between installers, field supervisors, customers, vendors, and the office.

Qualifications:

• High school diploma or equivalent
• Experience in modern business office clerical roles, including mail distribution
• Ability to type 40+ WPM and proficiency in Microsoft Office, especially Excel and Adobe
• Proficiency with office equipment such as word processors, computers, copiers, fax machines, and more
• Excellent interpersonal and verbal communication skills, both on the phone and in person
• Strong proofreading, spelling, grammar, arithmetic, and business writing skills
• Ability to learn new software quickly and adapt to daily changes
• Capacity to handle multiple tasks efficiently and work under time and backlog pressure for extended periods

Join our team and be part of a company that truly values your contributions and invests in your professional growth. Apply today and start your rewarding career with John Cipollone Inc.!

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