Customer Experience Coordinator - Northstar Heating & Cooling

Customer Experience Coordinator

Northstar Heating and Cooling, Orleans, MA. We've been installing, servicing, and designing efficient heating and air conditioning systems for home comfort on Cape Cod and islands area since 1992! We work on projects from simple residential boiler replacements to larger commercial air conditioning systems.

Check us out online: www.northstarcapecod.com

We are looking for a Customer Experience Coordinator to join our Team!

Job Summary: The Customer Experience Coordinator plays a crucial role in ensuring the smooth and efficient operation of the Service Department within our HVAC business. This role involves overseeing daily scheduling, coordinating service technicians, handling billing and administrative tasks, and ensuring exceptional customer service.

Pay Range: $66,000- $74,000- Depending on Experience

Hours: Mon - Thu 7:30 AM - 5:00 PM, Fri 7:30 AM - 11:30 AM.

Benefits:

• Medical insurance 50% company paid
• 401K with match 3% match
• Weekly Phone Allowance
• Incentive Programs
• Vacation Time
• Sick Time
• Holiday Pay - 6 major holidays

Responsibilities:

• Managing the daily schedule for the Service Department
• Handle service-related administrative tasks
• Identify delays or issues and problem solve
• Track progress of ongoing services
• Monitor crew
• Create invoices for service department
• Collect payments
• Serve as primary contact for service customers
• Grow and maintain Comfort Club customer base

Qualifications:

• Exceptional Customer Service
• Excellent verbal and written communication skills
• Strong problem-solving skills
• Task oriented
• Positive, can-do attitude
• Attention to detail
• Able to multitask
• Able to work independently and on a Team
• Intermediate Microsoft Office Suite proficiency
• Organized
• Proven Administrative skills
• Prior Scheduling Experience
• Prior experience in project coordination preferred not required
• HVAC or Trade industry preferred
• High school diploma or equivalent; further education or certification in Business Administration or related field preferred but not required

customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator