Customer Experience Coordinator Summer Intern - PatientPoint

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Location: Tampa FL.

Start Date: June 2nd, 2025

Hybrid Schedule: 3 days in office /2X days at home weekly

Job Summary
The Customer Experience Coordinator will have the opportunity to gain practical experience in client relationship management, customer service, and business development within our organization. This internship is designed to provide exposure to account management processes, client interaction, and the execution of strategic initiatives. The intern will work closely with our account management team, learning from experienced professionals and contributing to the success of our clients and the organization as a whole.

What You'll Do

1. Client Communication: Assist in communicating with clients via email, phone, and in-person meetings to address inquiries, gather feedback, and ensure satisfaction with our products or services.
2. Account Maintenance: Help maintain accurate and up-to-date client records, including contact information, preferences, and service agreements, in our Customer Relationship Management (CRM) system.
3. Project Coordination: Support the account management team in coordinating projects and deliverables, ensuring timely completion and adherence to client expectations.
4. Issue Resolution: Collaborate with internal teams to address client concerns or issues promptly and effectively, striving to maintain positive client relationships.
5. Client Reporting: Assist in the preparation of client reports and presentations, summarizing key metrics, performance indicators, and progress toward goals.
6. Cross-Selling and Upselling: Identify opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and preferences.
7. Market Research: Conduct research on industry trends, competitor offerings, and client demographics to provide insights and support strategic decision-making.
8. Team Collaboration: Work closely with colleagues in sales, marketing, and product development to align account management strategies with overall business objectives.

What We Need

• Strong interpersonal skills and ability to communicate effectively with clients and internal teams.
• Detail-oriented with excellent organizational and time management skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Eagerness to learn and willingness to take initiative.

Desired Qualifications

• Currently enrolled in a Bachelor's degree program, preferably in Business Administration, Marketing, Communication, or a related field.
• Previous experience in customer service, sales, or account management is a plus but not required.

What You'll Need to Succeed

• Ability to multitask and prioritize tasks in a fast-paced environment.
• Eagerness to learn and willingness to take initiative.

Duration and Benefits:

• This is a [X-month] internship position, with the possibility of extension based on performance and business needs.
• Flexible working hours to accommodate academic schedules.
• Hands-on experience in account management and client relations.
• Mentorship and guidance from experienced professionals in the field.
• Potential for future full-time employment opportunities within the organization based on performance and availability.

About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Latest News & Innovations:

1. How PatientPoint empowers women to thrive as people & professionals . Read more
2. Equipping interns with the skills, knowledge, and confidence to excel. Read more
3. Our CEO shares details on our culture, and why it should be on your radar. Read more

What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V