Customer Experience and Credit Operations Intern - Toyota Industries

Who We Are:

Based in Coppell, TX, Toyota Industries Commercial Finance (TICF) has over 200 associates and is a commercial lender for Toyota Forklifts, Hino Trucks and Toyota Advanced Logistics. Part of the global Toyota Industries Corporation family, we are included in a network of companies that manufacture and sell textile machinery, material handling equipment automobiles, and automobile parts. As a whole Toyota Industries Corporation has more than 15,000 Associates in North America and over 70,000 Associates around the globe.



Our vision at Toyota Industries Commercial Finance (TICF) is to be the financial services partner of choice to our dealers and customers by delivering innovative solutions that support the sustainable growth of our partners. We do this by engaging diverse talent and passion of people who are committed to helping carry the load, contribute to society, and strive for continuous improvement.



Why Work At Toyota:



Whether you are starting out in your career or looking to make the next step, build your career on the foundation of the Toyota brand. Since 1926, Toyota has operated on the foundation of Respect for People and Continuous Improvement. At TICF, you’ll enjoy the benefits of a small company with the backing of a big-name brand. Ask Associates why they joined TICF, and you’ll hear them tell you about the Toyota culture – making sure each person we engage with feels welcomed, valued, respected, and heard. You’ll hear about an accessible leadership team who listens to Associate concerns and values open communication., You’ll hear about a Company that sticks with Associates through the highs and lows and provides stability. We are committed to our Associates and the communities we serve.



Our office is perfectly placed in Cypress Waters- the heart of the DFW metroplex. This premier campus reflects environmentally sophisticated buildings, extensive natural landscaping, pedestrian trails and streets, and lakeside restaurants. Work and discover amenities abound, such as free weekly yoga, a lunch shuttle to the restaurants, and so much more! Come check us out – life is better at Toyota!





About The Job:


* In this internship, you will gain an understanding in the originations side of the business from order to hand over to TICF. You will understand the customer billing lifecycle and participate in solving how TICF can enhance the overall customer experience once a contract has been funded. You will learn and contribute to analyzing customer master data management.
* As we venture into digital communications such as email invoices, etc. We need to focus on our customer data integrity and ensuring we have the appropriate contact and billing information to connect with our customers. This role will have a positive impact on the Customer and Dealer experience. More accuracy of data will reduce the workload on the entire organization from administrative issues and rework.



What You’ll Do:


* As an intern, you will be the first contact from TICF to welcome customers and thank them for their business. This “Welcome Call” is to create a positive customer experience from the onset of the financial relationship as well as to verify customer data and other billing specifics.
* You will be working on a daily list of customers to validate and obtain vital contact and billing information including email addresses and phone numbers.
* You will assist departments in Operations in researching missing or incorrect information.
* You will be collecting data from the customer contacts, identifying trends, gaps, and root causes, and collaborating with leaders in Customer Service, Funding, and Collections Departments to enhance customer on-boarding and billing procedures.
* At the end of your internship, you will report and present your findings, analysis, and recommendations for improvement to leadership.
* You will also have the opportunity to visit a TICF dealership and learn about our business from the front end originations to the back office operations over the life of the financing.



You will be trained and utilize the following resources to research and obtain missing info, such as:


* TC3
* SAP CRM/BI
* Documentum
* Retail Documents (Welcome Packets, checklists, etc.)
* Correspondence/Imaging



Qualifications You’ll Need:



Must Have:


* Current college student or recent graduate in business



Great to Have:


* Experience in Customer Service
* Financial Acumen and interest in Credit, Financial industry



Our Core Performance Competencies


* Customer First
* One TICF
* Mindset of Continuous Improvement
* Demonstrate Inclusive Behaviors
* Learn, Grow, Develop



Learn more about Toyota Industries Commercial Finance at:


* Our website: toyotacf.com
* LinkedIn: Toyota Industries Commercial Finance: My Company | LinkedIn







Toyota Industries Commercial Finance is an equal opportunity employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled