Customer Experience and Design Intern, Summer 2025 - United States - Mastercard

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Customer Experience and Design Intern, Summer 2025 - United States

This role is not eligible for Mastercard’s work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship. For example, students or recent graduates in the United States on an F1 visa (including those with CPT or OPT authorization) are not eligible for this role.

Overview
Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has opportunity to be a part of something bigger and to change lives. We believe in connecting everyone to endless, priceless possibilities.

About the Team
Customer & Product Delivery are fundamental to the success of our client engagements by connecting cross-functional teams to launch Mastercard core-range products. You will work closely with our Account Management and technical teams to implement solutions based on the customer’s needs.
- Act as the central point of contact for customers and Mastercard internal business partners throughout the implementation project lifecycle.
- Define scope, build and maintain project plans and drive implementations in compliance with Mastercard’s global implementation processes.
- Act as implementation advisor to customers’ processing support staff and ensuring all implementation activities and project documentation are completed with meticulous accuracy.
- Assess and document customer requirements to help identify potential implementation impacts on customer and Mastercard processing systems and platforms.
- Create and maintain implementation procedures and lead process discussions at the regional and global levels.

Internship Program
Mastercard’s summer internship program provides emerging talent with projects that will enhance skills as well as contribute to the department’s goals and objectives. In this program, you will participate in:
- Networking events, mentorship opportunities, and hear from senior leaders
- Volunteer and team building opportunities
- Formal performance assessments
- End-of-summer presentations to peers and Mastercard leadership

Role Description
As a Customer & Product Delivery Intern, you will be involved with:
- Work with Implementation Managers to launch Mastercard core range products to our customers
- Connect with multiple Teams to learn about project management at Mastercard
- Connect process improvement(s) to daily tasks to streamline operations
- Manage and enhance project management tools
- Document processes that will help cross-functional teams to optimize processes within Customer Implementation Services
- Collect information and present findings to stakeholders and leadership

Qualifications
- Currently enrolled in a bachelor's degree, or accelerated Master's program with a graduation date of Winter 2025 or beyond
- Experience with SQL and Power BI tools
- Knowledge of tools such as: SQL Server, Data Visualization, and Data Warehousing
- Self-starter who can work on their own initiative to delivery excellent work
- Experience in customer service
- Excellent written and verbal communication skills
- Strong troubleshooting and problem-solving capabilities

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.