Customer Experience Manager - Wilkins RV

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything!

Oversees the entire customer service/parts experience from the point of setting the appointment to finalizing of the customer bill.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Greets, establishes, and maintains a positive rapport with customers
• Assists customers in determining needs; promotes our products, accordingly.
• Able to run the parts counter
• Estimates cost of repair and prepares itemized service order
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all of our products and services.
• Understands effective service sales processes and actively seeks sales opportunities.
• Maintains good communication with customer and follows up after work is completed to ensure satisfaction
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Requirements:

A minimum of 2 years’ experience is preferred but not required, motivated individual who enjoys working in a fast-paced environment, professional appearance, strong communication skills, positive attitude, strong work ethic, professional conduct.

Salary Range: $50,000-$80,000

Benefits:

• Competitive Wages
• Medical/Dental/Vision Insurance
• 401K/401K Matching Program
• PTO/Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

#1 RV Dealer in New York

For over three generations the Wilkins RV motto has been: "We offer a huge selection of top-quality RVs at the right price." Wilkins RV is a proud dealer of new and pre-owned motor homes, travel trailers, fifth wheels, toy haulers, and tent campers from top names like Heartland, Forest River, Grand Design, Newmar, Alliance, Coachmen and more.

 In 1936 C Wilkins Used Cars was founded as an auto detailing shop by Charles (Charlie) Wilkins. Originally, located in Hornell, New York, Charlie started selling RVs in the 1950's. Charlie's son, Ron Wilkins, took over the business in the early 1960's, changing the name to Wilkins RV and began selling iconic RV brands like Coachmen, Shasta and Mallard. In 2004, Ron Wilkins sold the business to his son, Brian Wilkins. Quickly outgrowing the facility in Hornell, New York, Wilkins RV built a new state- of- the art facility and moved the dealership to its current location in Bath, New York. The 50,000 square foot facility sits on twenty-five acres, includes twenty service bays, a 14,000 square foot air-conditioned show room, over 3,000 square feet of parts and accessories and eight campground style hook-ups in case you are looking to spend the night in your RV. In August of 2011, Wilkins RV opened a second location, in Churchville, New York. This location was expanded in the Spring of 2016 to its current 40,000 square foot facility, consisting of sixteen service bays, 12,000 square foot showroom, 2,000 square feet of parts and accessories and six campground style hook-ups for overnight stays.

 In January 2017, Brian Wilkins acquired Ballantyne RV in Victor, NY and Caps and Campers in Cicero, NY to expand Wilkins RV to four locations. This expansion allowed Wilkins RV to better serve Western NY and now the Syracuse, NY area!

 With a passion formed by a proud heritage spanning three generations in the RV industry and the community, your Wilkins RV team offers endless opportunities for families to build enduring memories by providing exceptional experiences. At our 7 locations in Bath, NY, Churchville, NY, Waterloo, NY, Brewerton, NY, Clay, NY, Fulton, NY, and Nichols, NY, you will find a comfortable place to browse, specialized RV service and fully stocked parts and accessories stores. Best of all you will find a friend in the RV business.

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.

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