Customer Experience Manager at Jobot
Miami, FL 33126
About the Job
Hiring a Customer Experience Manager
This Jobot Job is hosted by: Zach Maxey
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $70,000 - $100,000 per year
A bit about us:
We are seeking a dynamic and experienced Permanent Customer Experience Manager to join our thriving construction company. This unique position is perfect for an individual who is passionate about customer service, has a deep understanding of the construction industry, and is eager to make a significant impact on our company's growth and customer satisfaction. The successful candidate will be responsible for driving the customer experience strategy and vision, with a focus on the Voice of the Customer (VOC) program. This is an exciting opportunity to take on a leadership role where you will be instrumental in shaping the customer journey and ensuring we deliver a world-class customer experience.
Why join us?
Hiring a Customer Experience Manager with a fortune 500 company
Job Details
Qualifications:
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
This Jobot Job is hosted by: Zach Maxey
Are you a fit? Easy Apply now by clicking the "Quick Apply" button
and sending us your resume.
Salary: $70,000 - $100,000 per year
A bit about us:
We are seeking a dynamic and experienced Permanent Customer Experience Manager to join our thriving construction company. This unique position is perfect for an individual who is passionate about customer service, has a deep understanding of the construction industry, and is eager to make a significant impact on our company's growth and customer satisfaction. The successful candidate will be responsible for driving the customer experience strategy and vision, with a focus on the Voice of the Customer (VOC) program. This is an exciting opportunity to take on a leadership role where you will be instrumental in shaping the customer journey and ensuring we deliver a world-class customer experience.
Why join us?
Hiring a Customer Experience Manager with a fortune 500 company
Job Details
Qualifications:
- A minimum of 5 years of experience in a customer experience role, preferably within the construction industry.
- Proven experience in managing a VOC program, with a strong understanding of customer experience metrics and methodologies.
- Exceptional leadership skills, with the ability to inspire and motivate teams to deliver excellent customer service.
- Strong analytical skills, with the ability to interpret customer feedback and data to drive strategic decisions.
- Excellent communication and presentation skills, with the ability to clearly convey complex information to a variety of audiences.
- A customer-centric mindset, with a passion for understanding and improving the customer journey.
- A bachelor’s degree in business administration, marketing, or a related field is preferred.
- Proven ability to handle multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong problem-solving skills, with a proactive approach to identifying and resolving issues.
- Knowledge of the construction industry, its processes, and its unique customer service challenges is a significant advantage.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
Salary
70,000 - 100,000 /year