Customer Experience Representative from Joulé
Branchburg, NJ
About the Job
Title: Customer Experience Representative
Location: Branchburg, NJ
Schedule: M-F Full Time
Type: Contract to Hire
To manage customers that are not associated with a sales manager and support selected customers with a sales manager as well as support Head of CXT with daily processes.
- Order processing from PO receipt to delivery and invoice
- Be the customers focal point on orders, requests, complaints, etc.
- Processing and shipping customer sample requests
- Coordinating complaint management with QA
- Coordinating questionnaires, technical documents with the technical team
- Executing customer communication activities (e.g., change notification letters)
- Improve daily work processes to promote efficiency.
- Maintain high level of Customer service.
- Follow up on customer contracts/agreements/Blanket Orders
- Close liaison with Supply chain, warehouse, and forwarder to minimize delays on supply.
- Commercial responsibility for attributed customers
- Service level provided for attributed customers.
- Process review and improvement
Requirements:
- Business / commercial education
- Ideally up to 3 years of international work experience, ideally in value added solution provider.
- Analytical mindset with pro-active approach
- Desire to work in an international, multicultural environment.
- Experience with CRM/ERP software
- Sound conversation techniques
- Discipline to initiate first contact and to make the first step
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
