Customer Experience Specialist - Dynamic Workforce Solutions

Dynamic Workforce Solutions

Position: Customer experience specialist

Pay rate: $21.00 - $24.00 per hour (non-exempt)

Full time

Cleveland, OH

Are you ready to dive into a role where every conversation counts? As a Full-Time customer experience Specialist at Dynamic Workforce Solutions, you'll be on the front lines of fostering relationships and enhancing customer experiences! This is an onsite position, perfect for those who thrive in a collaborative, energetic environment. Plus, with a competitive pay range starting at $21 - $24 per hour, your hard work will be rewarded!

Join a team that values excellence and integrity while leading the charge in problem-solving for our diverse clientele. You'll be empowered to create meaningful connections and contribute to our forward-thinking culture. So, what's stopping you? You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. Your next exciting career adventure awaits at Dynamic Workforce Solutions!

What it's like to be a customer experience specialist

As a Full-Time customer experience Specialist at Dynamic Workforce Solutions, you'll be the heartbeat of our outreach efforts! Your day will be filled with engaging conversations as you connect with community partners and provide top-notch customer service. You'll gather valuable data to monitor our impact and generate insightful reports that drive decision-making and enhance our services.

If you're passionate about building relationships and making a difference, this role offers an exciting opportunity to showcase your problem-solving skills while promoting a customer-centric approach. Join us in creating a vibrant community through effective communication and collaboration!

Requirements for this customer experience Specialist job

To thrive as a Full-Time Follow-Up Specialist at Dynamic Workforce Solutions, you'll need a delightful blend of skills! Effective communication is paramount; you'll be the voice that resonates with our customers and partners. A knack for relationship building will help you cultivate strong connections, while your empathetic nature will empower you to understand and respond to the needs of others. Problem-solving skills are a must; you'll be analyzing data and crafting reports to provide actionable insights.

Plus, an energetic attitude and a customer-centric mindset will keep you motivated as you contribute to our community-focused mission. If you're ready to bring your unique talents to the table and make a meaningful impact, this is the perfect role for you!

Get started with our team!

So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:

Education: Associate's Degree or equivalent experience is required.

Experience: Minimum 1 year of experience in customer service and administrative or data entry position.

Skills/Abilities:Ability to manage confidential information and tasks. Strong Microsoft Office skills and data entry proficiency required. Demonstrated understanding of recruitment, data entry and customer requirements for all funding streams preferred. Ability to interpret and understand program policy and establish necessary work processes and procedures. Experience with setting and managing priorities and ability to execute programmatic data entry on a timely basis. Ability to work in a fast-paced and diverse environment. Demonstrated strength with interpersonal communication skills including verbal and written required.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.