Customer Experience Specialist - Dynamic Workforce Solutions

Primary Objectives of Position: Conduct follow-up and retention activities for various programs.

Essential Job Functions:

• Contact customers with closed cases to verify retention of employment.
• Enter notes in appropriate management information system within established timeframes and standards.
• Identify job seeker barriers and refer to appropriate resources both internal and external to assist with overcoming barriers.
  Refer job seekers to open and available jobs.
• Provide job placement or advancement and retention services.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:

Education: Associate's Degree or equivalent experience is required.

Experience: Minimum 1 year of experience in customer service and administrative or data entry position.

Skills/Abilities: Ability to manage confidential information and tasks. Strong Microsoft Office skills and data entry proficiency required. Demonstrated understanding of recruitment, data entry and customer requirements for all funding streams preferred. Ability to interpret and understand program policy and establish necessary work processes and procedures. Experience with setting and managing priorities and ability to execute programmatic data entry on a timely basis. Ability to work in a fast-paced and diverse environment. Demonstrated strength with interpersonal communication skills including verbal and written required.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.