CUSTOMER / FILE COORDINATOR - PCI Group, Inc.

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Job Position: Customer/File Coordinator


Reports to: Customer Service Manager


Department: Customer Service Team


Classification:


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PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must.


Job Summary:





Position is responsible for acting in the best interests of both the client and PCI Group to ensure goals are met in a professional and timely manner. The job responsibilities vary by client but include overseeing jobs/tasks in Que and ensure they are processed in an efficient and timely manner. Act as a liaison with sales and production as required to ensure all client SLA’s are met.







Some General Duties/Responsibilities:


+ Prioritize Work: Oversee jobs/tasks in Que and ensure they are processed in an efficient and timely manner.


+ Expedite Process: Ensure that each job/task is processed correctly from beginning to end by the due date.


+ Quality Control: Work with QC team to resolve issues to meet production requirements as needed. Perform tasks within department that require QC functionality. Oversee clients’ tests to ensure output is produced according to specifications.


+ Production Interaction: Knowledge of production and responsible for interfacing with client and/or production as needed.


+ Hands on Learning: Work within the department to provide support to CS Team.


+ Perform Special Tasks: Complete special projects as assigned in a timely efficient manner as directed by Management.


+ Reporting Responsibilities: Be able to provide periodical data reports as requested by management or the client.


+ Work Schedule: Must be flexible as workload /team needs change to meet demands.


+ Communication Skills: Ability to clearly communicate with both clients and internal staff in order to meet customers’ needs.


+ Process Improvement: Make suggestions for efficiency improvement.


+ File Coordination: Must be able to move specific customer files from dedicated file folders to print devices within the print room to meet production demands.


+ Any tasks assigned by Senior Management


+ Security: Will comply with all current and future security and compliance requirements










COMPENTENCIES



+ Technical Capacity


+ Quality


+ Learning Orientation.


+ Teamwork


+ Communication Proficiency.


+ Ethical Conduct


+ Collaboration.



­­­­­­­­­­­­­­­­Education/Experience:



+ High School Diploma or GED (Experience in Customer Service and knowledge of print/mailing production desirable. Bachelor’s degree from an accredited 4- year college preferred.


+ Must possess the ability to read and write English. Previous Mail Delivery experience preferred


+ Strong organizational skills. Ability to prioritize work efficiently as required. Knowledge of Lean Mfg desired. Strong communication skills (oral and written). Knowledge of MS Applications.


+ Ability to problem solve and apply resolution. Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral expression: The ability to communicate information and ideas in speaking so others will understand.



Physical Demands


The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent hearing and talking required. May be required to lift up to 20 lbs








Note: PCI Group retains the discretion to add to or change the duties of this position at any time