Customer Fulfillment Analyst - Generis Tek Inc.
Racine, WI 53403
About the Job
Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Chaitali Lad at email address chaitali.lad@generistek.com can be reached on # 630-576-1929.
We have Contract role for Customer Fulfillment Analyst for our client Racine, WI.
Please let me know if you or any of your friends would be interested in this position.
Position Details:
Customer Fulfillment Analyst- Racine, WI
Location : Racine, WI, 53403
Project Duration :6+ months
Pay Rate :$17/hr
Job Description:
Required Education:
High School Diploma with 5-7 years of full-time work experience
Top 5 required attributes:
1. 2+ years’ experience with ERP system (Salesforce, SAP ERP, etc)
2. 2+ years’ experience in a Customer Service or related role
3. Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access
4. Strong analytical, problem solving and interpersonal skills
5. Ability to work independently in a fast-paced environment
TECHNOLOGY PROFICIENCIES
MS Outlook
MS Word
MS Excel
MS Access (navigational use)
ERP Systems
Job description:
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities
• Execute assigned tasks in a manner aligned with company and customer expectations
• Make independent judgement within the scope of authority for work governed by standard operating procedures
• Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
• Ensure proper execution of system tools to ensure the goals of order management are met
• Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
• Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
• Generate reports for analysis as requested
Minimum Qualifications
• Proficient with MS Office Suite including Word, Excel, Outlook, and Access
• The ability to communicate effectively; written and verbal
• Strong interpersonal skills
• Strong analytical and problem-solving skills
• Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
• Ability to work independently with minimum supervision
• Ability to work in a fast-paced setting
Location: Onsite Critical, Racine
Hours: 7:30 AM – 4:00 PM CST with flexibility due to project demands
Interview Format: Video Interview with two parties.
Max Bill Rate - $27.00/Hour
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Chaitali Lad at email address chaitali.lad@generistek.com can be reached on # 630-576-1929.
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.
We have Contract role for Customer Fulfillment Analyst for our client Racine, WI.
Please let me know if you or any of your friends would be interested in this position.
Position Details:
Customer Fulfillment Analyst- Racine, WI
Location : Racine, WI, 53403
Project Duration :6+ months
Pay Rate :$17/hr
Job Description:
Required Education:
High School Diploma with 5-7 years of full-time work experience
Top 5 required attributes:
1. 2+ years’ experience with ERP system (Salesforce, SAP ERP, etc)
2. 2+ years’ experience in a Customer Service or related role
3. Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access
4. Strong analytical, problem solving and interpersonal skills
5. Ability to work independently in a fast-paced environment
TECHNOLOGY PROFICIENCIES
MS Outlook
MS Word
MS Excel
MS Access (navigational use)
ERP Systems
Job description:
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities
• Execute assigned tasks in a manner aligned with company and customer expectations
• Make independent judgement within the scope of authority for work governed by standard operating procedures
• Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
• Ensure proper execution of system tools to ensure the goals of order management are met
• Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
• Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
• Generate reports for analysis as requested
Minimum Qualifications
• Proficient with MS Office Suite including Word, Excel, Outlook, and Access
• The ability to communicate effectively; written and verbal
• Strong interpersonal skills
• Strong analytical and problem-solving skills
• Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
• Ability to work independently with minimum supervision
• Ability to work in a fast-paced setting
Location: Onsite Critical, Racine
Hours: 7:30 AM – 4:00 PM CST with flexibility due to project demands
Interview Format: Video Interview with two parties.
Max Bill Rate - $27.00/Hour
To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Chaitali Lad at email address chaitali.lad@generistek.com can be reached on # 630-576-1929.
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients’ specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client’s most trusted business partner.
Source : Generis Tek Inc.
