Customer Fulfillment Consultant at EDI Specialists, Inc.
Racine, WI
About the Job
Position will perform duties to support the North America Customer Fulfillment team in order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities:
Responsibilities:
- Execute assigned tasks in a manner aligned with company and customer expectations
- Make independent judgement within the scope of authority for work governed by standard operating procedures
- Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
- Ensure proper execution of system tools to ensure the goals of order management are met
- Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
- Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
- Generate reports for analysis as requested
- 2+ years' experience in a Customer Service or related role
- Experience with an ERP system
- Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access
- Strong analytical, problem solving and interpersonal skills
- Ability to work independently in a fast-paced environment
- Excellent communication skills
