Customer Fulfillment Representative - PSSI

Customer Fulfillment Representative

Department: Business Management

Job Status: Full Time

FLSA Status: Hourly non-exempt

Reports To: Manager, Customer Service

Work Schedule: Monday – Friday; as needed

Amount of Travel Required: <5%

Positions Supervised: None

WHO YOU ARE:

Apply now! Joining our team will provide you with the opportunity to make a difference every day. In this role, you are the first stop-shop for all our customers' chemical and equipment needs. Come join our team of dedicated professionals who through their extraordinary efforts demonstrate every day their commitment to our mission of ensuring a safer food supply.

WHO WE ARE:

• The Leader in food-industry-related contract sanitation and food safety
• Over $1 Billion in sales with an excellent history of organic and acquisition growth
• Over 16,500 team members throughout North America
• Corporate headquarters in Kieler, Wisconsin with team members working in over 400 customer plants throughout North America

OUR VISION:

To be the leading food safety solutions company that owns the standard of health and safety for our PSSI family and brand protection for our partners.

• Safety: We are committed to the health and safety of our team members and set the standard of food safety for the protection of our customers' products and brands.
• Integrity: We speak with candor, act with transparency, follow through on our commitments and abide by our principles and values.
• Team: We respect and value our team members, embrace diversity, and invest in their development through coaching and training.
• Customer Focus: We strive to exceed our internal and external customers' expectations through open communication, relationships, and continuous improvement.
• Achievement: We manage our business to provide opportunities and stability for our team members, and bring value to our customers, owners, and the communities we serve.

WHAT YOU WILL DO:

To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily:?

• Manage the sourcing, logistics, and fulfillment of customer orders sourced and fulfilled across a wide geographic footprint. Receive, strategize, arrange. and coordinate deliveries of all Safe Foods Chemical Innovations (SFCI) provided products and equipment to SFCI customers.
• Identify sourcing, logistics, and process improvements to meet customer critical issues and requirements.
• Receive, confirm, and process orders from customers via phone, email, and other methods.
• Facilitate efficient and accurate processing of orders within our ERP system.
• Operate under short deadlines to cost-effectively source order materials and develop strategy to deliver within the Customer's commercial timelines.
• Engage supplier(s), carrier(s), and/or customer(s) directly by phone or email to plan and execute sourcing and logistics strategy to make timely delivers aligning with Customer needs and logistics constraints.
• Track orders, resolve sourcing and logistics issues, clarify order requirements, propose delivery and logistic solutions to customers and stakeholders, and ensure complete fulfillment of all deliverables.
• Establish relationships with, and source from, ‘drop-shop' suppliers to coordinate procurement of product and shipping schedules to meet customer orders in a timely and efficient manner.
• Orchestrate, organize, and execute upon freight deliveries with 3rd-party logistics carriers to ensure timely deliveries of products from the origin of shipments to their final destination.
• Qualify freight carriers and forwarders as needed.
• Assist SFCI Procurement team in contracting with qualified carriers and forwarders.
• Build sustainable relationships with all stakeholders through open and interactive communication.
• Identify, synthesize, and communicate critical and/or sensitive information to internal stakeholders and Customers in a timely manner.
• Create and present solutions to logistical and sourcing issues as they arise and impact the company's and customer's expectations.
• Other duties as assigned.

YOUR MUST HAVES:

• High School Graduate or General Education Degree (GED).
• 1 year of experience in customer service or B2B customer relations experience.
• Excellent communication (written and verbal) and time management skills.
• Self- starter with the ability to work independently at times.
• Efficient in Microsoft Office, i.e., Word, Excel, Power Point and Outlook.
• Attention to detail, with strong and accurate data entry skills.

WHAT WE PREFER YOU HAVE:

• Ability to work in a fast-paced environment.
• Knowledge of ERP system.
• Ability to pick up new tasks as assigned on a daily/weekly/monthly/annual basis.

OUR ENVIRONMENT:

This position is based in our chemical blending facility located in North Little Rock, AR. It is an office environment where you will be furnished with a cubicle style sitting desk.

WHAT WE OFFER:

• Medical, Dental, & Vision Insurance
• Basic Life Insurance
• 401k Retirement Plan
• Paid Holidays
• Paid Vacation
• Employee Assistance Program
• Training & Development Opportunities

Packers Sanitation Services, Inc. (PSSI) is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. PSSI is committed to complying with the laws protecting qualified individuals with disabilities. PSSI will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.

YOUR NEXT STEPS:

APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!

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