Customer Fulfillment Representative - Spherion

We are a Utah-based company that revolutionized the "permissible indulgence" space with our unique Hyper-Chilled and Hyper-Dried real fruit immersed in premium chocolate. We're proud winners of the Most Innovative New Product award in 2019 and 2022 and are growing rapidly in the fruit-based snack industry. We're seeking a Customer Fulfillment Representative to join our Logistics team. As a key player in our customer care department, you'll ensure efficient order processing, provide exceptional customer service, and resolve issues promptly.

Responsibilities:
- Engage with customers through various channels, addressing inquiries and resolving issues
- Problem-solve product or service issues, billing discrepancies, and complaints
- Possess in-depth knowledge of our products and services
- Review customer orders daily for accuracy and follow up with departments and customers as needed
- Manage customer profiles, documents, and data
- Work proficiently in multiple online platforms
- Meet key performance indicators (KPIs) related to response time, customer satisfaction, and call resolution rate

Working hours: 7:00 AM - 5:00 PM

Skills:
- Customer Service Experience (B2B experience preferred)
- Good time management skills
- Order management experience
- SAP experience (highly desirable)
- Entrepreneurial spirit, self-starter, and problem-solver
- Attention to detail
- Strong verbal and written communication skills

Education:
High School

Experience:
1-4 years

Qualifications:
- 1-2 years of order management, supply chain, and customer engagement experience
- High School Diploma required, Associate's Degree or higher preferred


APPLY HERE

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Text FULFILLMENT to 801-519-5093

Call or Text -- We want to hear from YOU!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).