Customer Implementation Manager - Large Law - RELX INC

Are you data-driven and customer-centric?


Do you enjoy collaborating cross-functionally to deliver on common goals?


About our Team


LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (https://www.relx.com/) , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.About the Role


As a Customer Implementation Manager, you will ensure new Large Law firm customers have a wonderful experience implementing and transitioning to LexisNexis. For 3 -6 months post-close, you will be the firm’s primary point of contact for all activities.


Responsibilities



+ Managing and coordinating new customer onboarding activities


+ Being the primary contact for all projects, issues and opportunities during the customer onboarding process


+ Diagnosing and resolving problems using internal resources and tools, business judgement and experience


+ Initiating escalation process for unresolved customer problems


+ Creating customized onboarding plan and documentation in conjunction with firms



Requirements



+ Have a Juris Doctor or equivalent legal experience


+ Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge


+ Be able to work as part of a team, accomplishing mutual team goals


+ Be able to travel up to 20% of the time.


+ Demonstrate experience developing and executing on account plans and coordinating key stakeholders to positively impact clients


+ Demonstrate excellent verbal and written communication skills



Work in a way that works for you


We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.



+ Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive



Working for you


We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:



+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits


+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan


+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs


+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity


+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits


+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts


+ Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice



About the Business


LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.






















LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.




Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .



RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.




Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.




Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.