Customer Intake Associate - Regency International, Ltd

Customer Intake Associate

Regency International, Ltd

Location: New York City, New York, United States of America

Employment Type: Full-time, Permanent

Salary: USD $27 to 32 per Hour

Job Description: Regency International, Ltd is looking for an experienced and passionate Customer Intake Associate to join our team in New York City, New York, United States of America. This role is pivotal to our success, and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities.

The successful candidate will be responsible for providing exceptional customer service, managing customer inquiries, and providing guidance and support to customers. They will also be expected to work cross-functionally with other teams to ensure customer satisfaction and loyalty. The ideal candidate will be an excellent communicator with a passion for customer service and a drive to exceed customer expectations.

Key Responsibilities:

• Manage customer inquiries and provide timely responses to customer requests.
• Provide comprehensive advice and guidance on products and services.
• Ensure that customer expectations are exceeded.
• Identify customer needs and suggest appropriate solutions.
• Update customer records to ensure accuracy.
• Maintain an up-to-date knowledge of products and services.
• Contribute to the development of customer service policies and processes.
• Work closely with other teams to ensure customer satisfaction.
• Develop and maintain relationships with customers.

Qualifications:

• Previous customer service experience in the Customer Service & Call Centre, Business Opportunities, Admin, Secretarial & PA industries.
• Excellent communication skills and a passion for customer service.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently as well as part of a team.
• Knowledge of customer service policies and procedures.
• Proficiency in Microsoft Office Suite.

Benefits:

• Competitive salary.
• Opportunity to work with a passionate and dedicated team.
• Career development and growth opportunities.
• Comprehensive benefits package.

If you are interested in this role and believe you have the necessary skills and experience, please submit your resume and cover letter for consideration.