Customer Manager - Standard Aero

Customer Manager

Maryville, TN

Build an Aviation Career You’re Proud Of

No matter your background, we will support you to take on new challenges and grow your skills. You’ll build relationships, ensure our teams are taken care of and advocate for our customers’ needs. Our values like integrity, service, teamwork, and communication will make you proud to be part of StandardAero.

As a Customer Manager you will support our ever-growing business by assisting customers, reaching new ones, and developing program strategies to help us succeed. You’ll build relationships, ensure our teams are taken care of, and advocate for our customers’ needs. In addition you will develop and maintain business relationship with customers. 

What you’ll do:

• Provides coordination of all local and remote resources necessary to satisfy the needs of the customer; serves as the contractual owner being completely familiar with all contractual and regulatory requirements of the customer.
• Coordinates with operations to optimize due date compliance and maximize profitability.
• Monitors the financial status of each specified customer.
• Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and other performance measures as developed.
• Participates in the development and analysis of Customer Service measures of performance (MOPs).
• Manages Trade Working Capital (TWC) by the continual reduction of shipped-not-invoiced and aged work-in-progress measures of performance.
• Ensures all contractual or agreed to reports are provided to customers in a timely manner.
• Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
• Participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes.
• Performs duties outlined in the managed Customer Service job descriptions, including acting as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement.
• Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
• Carries out special projects as assigned.

What skills you will use:

• Must have 6 years or more of strong financial acumen; prior experience with budgets & financial statements.
• Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness.
• Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility).
• Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
• A thorough knowledge of company instructions.
• Strong verbal and written communication skills as well as presentation skills.
• Experience building strong working relations with customers.
• Self-motivated with the ability to motivate others.
• Working knowledge of PC’s in the current company operating system environment including Microsoft Office and MS Project.
• Ability to travel to customer locations to establish and/or maintain a good working relationship.

Benefits that make life better:

• Comprehensive Healthcare
• 401(k) with 100% company match; up to 5% vested
• Paid Time Off starting on day one
• Bonus opportunities
• Health- & Dependent Care Flexible Spending Accounts
• Short- & Long-Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

Raising the Standard of Excellence since 1911

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

Inclusivity Is Our Standard

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.