Customer Order Specialist. - Katalyst Healthcares & Life Sciences
San Antonio, TX 78249
About the Job
Responsibilities:
- As part of the North America Supply Chain organization, the Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to Client affiliates.
- The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies.
- The position will report to the Supervisor, Order Management.
- Follow established procedures, practices, and policies for functional units and the quality systems.
- Ensure adherence to regulatory business and department guidelines, policies, and procedures.
- Resolve sales order issues to ensure accurate order fulfillment.
- Work with distribution centers to support on-time delivery and other company key performance indicators.
- Meet or exceed established order accuracy and turn-around standards.
- Handle all customer contacts professionally and courteously.
- Compose accurate, prompt, and appropriate replies to all customer contacts.
- Maintain up-to-date, comprehensive knowledge of business unit and regional services and products through participation in training, meetings, coaching, and feedback sessions.
- Manage short-supply situations, backorders, and manual allocations as required.
- Input and manage orders for exception products requiring special handling.
- Ensure that all potentially serious incidents are raised to the appropriate levels of management.
- Ensure orders are accurate and released in alignment with service level agreements.
- Modify orders in the ERP systems, warehouse management and transit management systems per regional requirements.
- A High school diploma plus 3 years of experience.
- Minimum of 1 year experience with ERP system(s).
- Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).
- Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
- Team player with impactful verbal and written communication skills.
- Ability to influence without authority.
- Strong attention to detail.
- Strong customer focus and a track record of implementing best-in-class service levels.
- Ability to build strong relationships with relevant stakeholders.
- Skillful at setting priorities, meeting deadlines, and managing multiple tasks.
- Versatile learner with the ability to function in a changing environment.
- Action-oriented and results-driven, independently seek continuous improvement opportunities.
- Must be self-motivated and be productive with little or no direct supervision.
- Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook).
- Beginner to Advanced Microsoft Excel skills preferred.
Source : Katalyst Healthcares & Life Sciences
