Customer Outreach Manager - Mid-Ohio Food Collective

Join our passionate team at Mid-Ohio Food Collective (MOFC) as a Customer Outreach Manager, where you'll play a pivotal role in addressing the Social Determinants of Health in our community! This position offers the thrill of making a real difference by connecting with diverse populations and promoting outreach initiatives that directly impact lives. Experience a culture that's relaxed yet forward-thinking, where innovative ideas flourish, and your voice is heard.

Plus, you'll enjoy the flexibility to balance your work and personal life! The expected pay for this exciting position is $58,500, reflecting our commitment to attracting top talent who share our mission. Your contribution will not only enhance our customer-centric approach but also drive solutions to the challenges posed by the social determinants of health.

Don't miss out on this opportunity to be a catalyst for change-apply today!

Your role as a Customer Outreach Manager

As a Customer Outreach Manager at Mid-Ohio Food Collective, your day-to-day responsibilities will center around identifying and conducting strategic support for public benefit enrollment and referral services for income eligible central and eastern Ohio residents. Your main focus will be on developing partnerships that provide customers with Social Determinants of Health resources. You'll strategize and implement outreach programs that enhance accessibility to our services, ensuring that our customer-centric mission is at the forefront of all initiatives. Expect to collaborate closely with team members, leading brainstorming sessions to innovate new solutions and track the efficacy of outreach efforts. You'll also be the face of our organization at community events, fostering relationships and gathering feedback to refine our approach.

Additional responsibilities include:

• Distributing materials about benefits, eligibility, and the application process.
• Using Ohio Benefits Self Service Portal and Marketplace to pre-screen and assist clients with enrollment into insurance, as well as determining eligibility for public benefits such SNAP, Medicaid, OWF.
• Identifying customers that are currently engaged in food and nutrition services provided by MOFC to assess Social Determinants of Health needs and targeting interventions based on facilitated assessments and customer's requests.
• Coordinating resource events, presentations, public speaking engagements and other initiatives targeted to promote program and services.

What we're looking for in a Customer Outreach Manager

To thrive as a Customer Outreach Manager at Mid-Ohio Food Collective, you'll need a unique blend of skills that align with our mission to tackle the Social Determinants of Health. Strong communication skills are essential, as you'll be interacting with diverse community members and stakeholders. Your ability to actively listen and empathize will foster trust and build lasting relationships.

Problem-solving skills are vital, enabling you to identify community needs and develop innovative outreach strategies. A customer-centric mindset will guide your interactions, ensuring that all initiatives are tailored to effectively meet the needs of those we serve. Additionally, adaptability is crucial, as you'll navigate various challenges and seize opportunities in a dynamic environment, while a collaborative spirit and the ability to work well within a relaxed yet forward-thinking team will ensure your success in driving impactful change in our community.

A bachelor's degree in related field plus at least three years of social service/human services experience or work in an outreach or social services field is preferred. Must have a High School Diploma/GED and valid Driver's License as frequent travel within our service area is required. Knowledge of and experience with public benefits and community resources preferred, specifically SNAP, Medicaid, Ohio Works First, Women Infants and Children, CSFP, and the Home Energy Assistance Program.

Will you join our team?

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

The Mid-Ohio Food Collective is a Drug-Free Workplace.

This job description is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.