Customer Proof Program Manager - 5354222004_2-6854 - Masco Corporation
Little Rock, AR
About the Job
This job was posted by https://www.arjoblink.arkansas.gov : For more
information, please see: https://www.arjoblink.arkansas.gov/jobs/4349454
Cribl does differently.
What does that mean? It means we are a serious company that doesn't
take itself too seriously; and we're looking for people who love to get
stuff done, and laugh a bit along the way. We're growing rapidly -
looking for collaborative, curious, and motivated team members who are
passionate about putting customers first. As a remote-first company we
believe in empowering our employees to do their best work, wherever they
are.
As the data engine for IT and Security many of the biggest names in the
most demanding industries trust Cribl to solve their most pressing data
needs. Ready to do the best work of your career? Join the herd and
unlock your opportunity.
Are you ready to break the mold and have a real impact on a
groundbreaking company? Cribl isn't your average startup. We're
leading the charge in a red-hot market, defining a whole new category
for observability and security pipelines. Did we mention 42% of the
Fortune 100 trust Cribl to be their engine for IT and Security data?
Here's your chance to join the revolution and be part of a customer
marketing program that sets the industry standard. We're a passionate,
growth-oriented team fueled by curiosity, creativity, and a relentless
drive to push boundaries. Here, you'll be surrounded by the best and
brightest, working with some of the most innovative customers in the
industry.
Are you the customer advocacy mastermind we've been searching for?
Someone who thrives in a fast-paced environment, with a knack for
storytelling and a passion for building meaningful customer
relationships? Then this is your chance to make a difference, doing a
job you love.
Why You'll Love This Role
The Customer Proof Program manager is responsible for developing and
executing a comprehensive strategy to demonstrate the value of Cribl's
solutions through compelling customer success stories, case studies, and
other customer proof projects. This individual will collaborate closely
with sales, marketing, product, customer success teams and the overall
Cribl community to identify, develop, and promote customer success
stories that resonate with target audiences.
As An Active Member Of Our Team, You Will ...
Program Management:
- Optimize the existing Customer Proof Program strategy to ensure
alignment with Cribl's evolving business goals.
- Streamline the process for identifying and selecting customer
success stories, maximizing efficiency and impact.
- Enhance the framework for creating compelling narratives and case
studies, improving their effectiveness and consistency.
- Manage the development and maintenance of a comprehensive library of
customer success assets, ensuring their quality and accessibility.
Customer Engagement:
- Cultivate strong relationships with key customers and stakeholders.
- Conduct in-depth interviews and gather customer data to develop
compelling stories.
- Collaborate with customers to create and execute successful customer
proof projects.
- Provide ongoing support and guidance to customers throughout the
proof process.
- Create and curate awareness of the program in community through
highlights, networking, and advocate activities
Team Leadership:
- Provide mentorship and coaching to team members when it comes to
interacting with and developing advocates.
- Foster a culture of innovation and continuous improvement.
- Source, develop, and manage a network of consultants to help us
convey our story in print, video, voice and beyond
- Act as the internal advocate for customer proof, embedding new
stories across digital, web, brand, and sales enablement programs
Measurement and Analysis:
- Track and measure proof pipeline for he Customer Proof Program
- Track and measure the impact of the Customer Proof Program on key
metrics, such as sales pipeline, win rates, and customer
satisfaction.
- Analyze customer feedback to identify opportunities for improvement.
- Optimize program performance based on data-driven insights.
- Evaluate and manage the tools required to build Cribl's customer
advocacy initiatives into a world class program
If You Got It - We Want It
- Proven track record in developing and executing successful customer
proof programs.
- Deep understanding of data management and analytics solutions.
- Strong storytelling and communication skills, both written and
verbal.
- Experience in working with cross-functional teams to achieve common
goals.
- Ability to build and maintain strong relationships with customers
and internal stakeholders.
- Excellent project management and organizational skills.
Desired Skills
- Experience in the technology industry, specifically IT and Security
data management
- Knowledge of data visualization and storytelling tools.
- Familiarity with sales and marketing methodologies.
- A passion for storytelling and customer interactions
Salary Range ($91,000 - $114,000
information, please see: https://www.arjoblink.arkansas.gov/jobs/4349454
Cribl does differently.
What does that mean? It means we are a serious company that doesn't
take itself too seriously; and we're looking for people who love to get
stuff done, and laugh a bit along the way. We're growing rapidly -
looking for collaborative, curious, and motivated team members who are
passionate about putting customers first. As a remote-first company we
believe in empowering our employees to do their best work, wherever they
are.
As the data engine for IT and Security many of the biggest names in the
most demanding industries trust Cribl to solve their most pressing data
needs. Ready to do the best work of your career? Join the herd and
unlock your opportunity.
Are you ready to break the mold and have a real impact on a
groundbreaking company? Cribl isn't your average startup. We're
leading the charge in a red-hot market, defining a whole new category
for observability and security pipelines. Did we mention 42% of the
Fortune 100 trust Cribl to be their engine for IT and Security data?
Here's your chance to join the revolution and be part of a customer
marketing program that sets the industry standard. We're a passionate,
growth-oriented team fueled by curiosity, creativity, and a relentless
drive to push boundaries. Here, you'll be surrounded by the best and
brightest, working with some of the most innovative customers in the
industry.
Are you the customer advocacy mastermind we've been searching for?
Someone who thrives in a fast-paced environment, with a knack for
storytelling and a passion for building meaningful customer
relationships? Then this is your chance to make a difference, doing a
job you love.
Why You'll Love This Role
The Customer Proof Program manager is responsible for developing and
executing a comprehensive strategy to demonstrate the value of Cribl's
solutions through compelling customer success stories, case studies, and
other customer proof projects. This individual will collaborate closely
with sales, marketing, product, customer success teams and the overall
Cribl community to identify, develop, and promote customer success
stories that resonate with target audiences.
As An Active Member Of Our Team, You Will ...
Program Management:
- Optimize the existing Customer Proof Program strategy to ensure
alignment with Cribl's evolving business goals.
- Streamline the process for identifying and selecting customer
success stories, maximizing efficiency and impact.
- Enhance the framework for creating compelling narratives and case
studies, improving their effectiveness and consistency.
- Manage the development and maintenance of a comprehensive library of
customer success assets, ensuring their quality and accessibility.
Customer Engagement:
- Cultivate strong relationships with key customers and stakeholders.
- Conduct in-depth interviews and gather customer data to develop
compelling stories.
- Collaborate with customers to create and execute successful customer
proof projects.
- Provide ongoing support and guidance to customers throughout the
proof process.
- Create and curate awareness of the program in community through
highlights, networking, and advocate activities
Team Leadership:
- Provide mentorship and coaching to team members when it comes to
interacting with and developing advocates.
- Foster a culture of innovation and continuous improvement.
- Source, develop, and manage a network of consultants to help us
convey our story in print, video, voice and beyond
- Act as the internal advocate for customer proof, embedding new
stories across digital, web, brand, and sales enablement programs
Measurement and Analysis:
- Track and measure proof pipeline for he Customer Proof Program
- Track and measure the impact of the Customer Proof Program on key
metrics, such as sales pipeline, win rates, and customer
satisfaction.
- Analyze customer feedback to identify opportunities for improvement.
- Optimize program performance based on data-driven insights.
- Evaluate and manage the tools required to build Cribl's customer
advocacy initiatives into a world class program
If You Got It - We Want It
- Proven track record in developing and executing successful customer
proof programs.
- Deep understanding of data management and analytics solutions.
- Strong storytelling and communication skills, both written and
verbal.
- Experience in working with cross-functional teams to achieve common
goals.
- Ability to build and maintain strong relationships with customers
and internal stakeholders.
- Excellent project management and organizational skills.
Desired Skills
- Experience in the technology industry, specifically IT and Security
data management
- Knowledge of data visualization and storytelling tools.
- Familiarity with sales and marketing methodologies.
- A passion for storytelling and customer interactions
Salary Range ($91,000 - $114,000
Source : Masco Corporation
