Customer Relations Administrator - Surgical Instrument Service Co., Inc.

CHANGE. YOUR. MINDSET.

Do It Right the First Time, Every Time

SIS provides top-tier repair services for surgical instruments and devices.  Combining continual training, best manufacturing practices, and the latest technology, our technicians serve with unparalleled quality.

Our clients deserve the best.  Our commitment is our culture.  Our people are extraordinary.

Hire the Best People, Place Them in the Right Role

SIS is seeking an employee to partner with our Customer Relations Specialists and to assist with daily operational processes.  The ideal candidate will come to us with keen attention to detail, a strong organizational background, and the ability to thrive in a fast-paced environment.  Healthcare industry experience is a plus.

LEARN. WORK. SUCCEED.

Snapshot of the Position

The Customer Relations Administrator is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.

• Assist Customer Relations Specialists to ensure timely and error-free daily order document process by distributing quotes and shipping paperwork
• Review incoming order forms for accuracy
• Manage CRA e-mail inbox
• Conduct regular follow-ups with customers regarding orders that are waiting for approval
• Track and update order information in SIS order entry system
• Manage outsourcing processes
• Generate daily order status reports in Excel, identify and communicate needed information
• Manage loaner equipment process
• Create purchase orders
• Act as back-up to Office Administrator in various clerical duties, including answering phones and greeting customers
• Provide excellent follow-through and follow-up on outstanding requests and action items

What You Have to Bring That We Cannot Teach

• Integrity, energy, creativity, and a positive attitude
• Collaborative spirit
• Strong ability to multi-task effectively
• Critical thinking and good judgment
• Self-driven and accountable
• Timeliness
• Attention to detail

• Computer savvy: Office 365, iPad operation, general comfort and competence.
• Commitment to communicating with clarity; strong written and verbal communication skills
• Willingness to maintain a professional and clean workspace, and assist in shop housekeeping as required

Physical & Mental Requirements

Must have the physical and mental strength and endurance to be able to perform duties, as well as the ability to handle stressors of the position in operational and administrative situations, all with a good attitude.  Expected to stand, sit, walk, bend, talk, hear, smell, see, and operate tools, and controls.

How You’ll Be Paid

This position is paid competitively on an hourly basis.  Our offer will be determined by your level of experience and expertise.  Upon hire, your future financial path will be based on demonstrated abilities and performance, key ingredients in advancing pay.

Additionally, SIS offers a suite of employee benefits from Health, Dental, and Vision, to voluntary Disability and Life insurances, 401(k) with company match, six paid holidays, and generous PTO plan.