Customer Relations / Call Center Specialist - BLAIR, FORD - Woodhouse Auto Family

Position Title: Customer Relations / Call Center Specialist
Company: Woodhouse Auto Family
Job Location: Woodhouse Ford Blair, NE
Position Type: Full Time
Schedule: Monday- Friday 8:00am-5:00pm with occasional Saturday coverage
Compensation: $16-20 per hour

Company Benefits for Full-Time Employees:

• Health Insurance: Medical + Health Savings Account, Dental, Vision
• Life Insurance
• Long-term and Short-term Disability Insurance
• Retirement Savings Plan: 401K Plan with company match
• Paid Time Off
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
• Bereavement Pay
• Employee Assistance Program

Additional Perks & Rewards:

• New Employee Referrals Bonus
• Customer Referral Bonus
• Employee of the Month Bonus
• Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
• Employee Discounts: Includes vehicles, parts, services.
• Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
• Growth Potential: Opportunities to be promoted within our company.
• Tuition Assistance Program: Automotive Technology or Collision Repair.
• Woodhouse University: Paid In-house Technician Trainings.
• Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.

As a Customer Relations Specialist you will interact with the company’s customers by addressing inquiries and resolving complaints or directing calls to the appropriate department. You will be the bridge between our wonderful customers and our team members at our 20+ dealerships and other company departments.

Why Join Woodhouse?

At Woodhouse, you’re not just an employee—you’re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you’ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Minimum Experience and Qualifications:

• Valid Driver’s License
• High school diploma or equivalent.
• Previous customer service experience required; experience in a call center setting is a plus.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Essential Duties:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for office supplies, and dealership needs.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer messages throughout the company by email interactions with details of inquiries, complaints, or comments.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable.
• Develops knowledge of basic dealership information to respond to callers who have general inquiries.
• Follows established organizational procedures and safety policies.
• Regular and reliable attendance required.
• Performs other related duties as assigned.