Customer Relations / Call Center Specialist - BLAIR, FORD (M-F, alternating S) - Woodhouse Auto Family

Position: Customer Relations / Call Center Specialist

Location: Woodhouse Ford- Blair, NE

Schedule: Full Time

MON, TU, THU 10am-7pm

WED, FRI 9am-6pm

Every other Saturday 8am-5pm

Pay: $16.00-$21.00/hr (Previous experience will be considered)

As a Customer Relations Specialist you will interact with the company’s customers by addressing inquiries and resolving complaints or directing calls to the appropriate department. You will be the bridge between our wonderful customers and our team members at our 20+ dealerships and other company departments.

Minimum Experience and Qualifications:

• Valid Driver’s License
• High school diploma or equivalent.
• Previous customer service experience required; experience in a call center setting is a plus.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Essential Duties:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for office supplies, and dealership needs.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer messages throughout the company by email interactions with details of inquiries, complaints, or comments.
• Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
• Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
• Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Offers caller the option of voice mail, if applicable.
• Develops knowledge of basic dealership information to respond to callers who have general inquiries.
• Follows established organizational procedures and safety policies.
• Regular and reliable attendance required.
• Performs other related duties as assigned.

Company Benefits for Full-Time Employees:

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• 401K Plan w/ 50% company match
• Paid Vacation Days