Customer Relations Specialist - Schoenherr Roofing

Do you love to talk to people, especially on the phone, and help them receive excellent service?

The Customer Relations Specialist (CRS) is responsible for providing our customers with the best experience they have ever had or ever will have working with a home improvement company. The CRS will steward the millions of dollars in advertising spend and assets (names, phone numbers, addresses, and email addresses) through outbound and inbound calls, prompt pick up of inbound calls, pleasant and welcoming tone and demeanor on the phone and in print. A CRS will be committed to setting appointments and filling our Roofing Specialists weekly Sales Availability Calendar. A CRS is required to make outbound calls to both new and old leads in our CRM throughout the day. A CRS is responsible for setting qualified appointments for our Roofing Specialists through phone calls, emails, and texts. Each lead requires vetting and qualifying before being scheduled for an appointment. A CRS must be a well-spoken individual who works great with others and is driven by positive and healthy Teammate and customer interaction.

Salary Range: $20.00 - $24.00 per year

Hourly Base Salary Based on Experience

Parental Leave

Hands on Training

Evenings Off

Birthday's Off

Retirement Plan

Anniversary Recognition

Faithbased Company

Positive Environment

Health Stipend

Responsibilities

THE SCHOENHERR ROOFING 5-STAR CUSTOMER EXPERIENCE Ensure that every customer receives this every time by building and establishing trust and managing the customer relationships by focusing on the company core values from the first to the last contact. Intentionally look to encourage positive reviews and referrals beginning with the first communication with the customer. Manage clients with all necessary follow up until the project is passed to the sales team or repair technicians.

Phone Calls Call and build relations with all incoming and prior leads to schedule appointments for our roofing specialists, or qualify them for our repair technicians, whether they are future or past customers. 300 minimum outbound calls made per day. 9 new appointments for each full time Roofing Specialist Team per week. Take inbound calls as needed. Update and keep referral list current on a weekly basis.

Lead Assessments Follow up on all qualified, new, and old leads via email, text, and phone calls. Ensure the potential customer and home is to our standards.

Follow Up Follow up with customers on the specific date and time requested. If a lead has not been contacted, the Customer Relations Specialist is expected to continue pursuing the individual according to departmental expectations.

• 2 or more years of customer relations experience. preferably call center.
• Self-motivated.
• Valid drivers license. Clean driving record preferred.
• Proficient in Microsoft Office (Word, Excel, Access).
• Experience using a CRM or project management software.
• A tenacious and dedicated approach to life. Always striving to better yourself personally and professionally.
• Excellent written and verbal communication skills.
• Highly organized and highly attentive to detail.
• Working knowledge of technological tools and ability to utilize various software systems.
• Exceptional follow up and follow through skills.
• Ability to multi-task and pivot quickly.
• Problem solving skills and solution focused mindset orientation.
• You are genuinely and naturally a friendly person who likes people.