Description

Summary: The Customer Relationship Analyst 1 (CRA 1) role is responsible for building strong relationships with customers in an assigned territory to support the manufacturer’s distribution network.  Primary activities include managing risk, ensuring dealer’s compliance with program and repayment terms, customer service and support, ongoing maintenance to existing dealers.

Duties & Responsibilities:

• Maintains the credit needs of the dealer, which include identifying, recommending, submitting, and processing credit line increases as well as managing order and dealer requests.
• Functions as the main point of contact for the dealer including fielding dealer inquires, processing exception reviews, following up on financial statements and credit file conditions, and preparing dealer communications as needed.
• Works with the processing team in Finance to ensure that the dealer’s funds are applied correctly, balances are cleared timely, and that credit memos from third parties are applied accurately and promptly. 
• Leverages the proprietary account management system and dynamic analytical tools to identify stressed accounts and escalate to management attention with recommendations.
• Communicates the dealer's needs, issues and concerns to the appropriate manufacturer contacts, HDF Sales, Finance, Credit, and Compliance teams as appropriate.
• Supports boarding processes for new dealer applications when required. Remains the primary contact for the dealer and follows through the entire process until the account is activated.
• May engage in process improvement projects and customer travel at the discretion of Portfolio Manager.

Basic Qualifications:

• Bachelor's degree

• 1-2 years' experience in customer service, collections or credit.

Preferred Qualifications:

• Degree in accounting, finance, business, or economics

• 1 year experience in Banking, Equipment / Specialty Finance, or Captive Finance industry in a customer advisory capacity strongly preferred.

• Demonstrated ability to learn and adapt to new systems, analytical tools, and processes

• Self-motivated, self-aware, and self-regulated

• Ability to effectively participate in occasional cross functional project teams.

• Strong verbal and written communication skills.

• Excellent customer service: empathy concerning the dealers’ needs and concerns; and ability to confidently discuss account performance with customers.

• Ability to analyze qualitative and quantitate data and draw conclusions.

• A critical thinker with the ability to prioritize, Strong attention to detail and inquisitive mindset.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Workplace Type:

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.