Customer Relationship Manager I - Abacus Technology Corporation

Abacus Technology Corporation is a Federal government contractor and provider of enterprise information technology (IT) services and solutions.  For 40 years, we’ve developed effective partnerships with government and industry to tackle business challenges and pressures for Federal Defense, Civilian, and Intelligence customers.  Abacus maintains core competencies in: IT Infrastructure Support, Network Operations and Maintenance, Communication Solutions, Systems Engineering and Integration, Cyber Security / Information Assurance, Application Development, Program Management, and Business Transformation.

• Triage requests from users via phone, email, Teams, and other messaging tools and provide resolution or route to the appropriate support team.
• Perform customer engagement and/or outreach activities such as planning, developing, coordinating, and participating in events and activities which support customer engagement/outreach.
• Review IT service requests (SRs) for validity, correctness, and track orders until completion.
• Provide technical support to the SSC OCIO Customer Relationship Managers and Business Relationship Managers by assisting users in ordering of IT services, tracking orders through to completion and assist users in navigating the IT processes and tools.
• Provide training in response to customer requirements for general use of Common Use Software and Hardware.
• Provide IT Configuration Management for all systems designed, implemented and maintained by the contractor.
• Provide meeting scheduling and operational support for all the technology showcased in Stennis Space Center’s Collaboration Space as well as the Technology Infusion Lab.
• Support Center activities for Agency Software Management, Information Technology Asset Management, NASA’s Agency Commercial IT Request System, and Enterprise Software Procurement initiatives.

0+ years experience in customer relationship management.  Bachelor’s degree in a related field.  Excellent communication skills, both written and verbal.  Excellent customer service skills.  Excellent interpersonal skills and a customer service focused attitude.  Must be proficient in Windows and all Microsoft Products.  Effective deductive reasoning and troubleshooting skills.  Proficient in multitasking in a fast-paced work environment.  Adaptable to change and inconsistency in the workplace.  Good analytical and organization skills.  High attention to detail and strong documentation skills.  An aptitude for understanding and learning new information technologies. Self-motivated, innovative thinker, that works well at prioritizing tasks.  Experience with customer service ticket tracking (ITIL) systems a plus.  Experience with SharePoint a plus.  Must be a US citizen.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

All your information will be kept confidential according to EEO guidelines.