Customer Remediation & Redress Sr. Lead Business Execution Consultant at Wells Fargo
Minneapolis, MN 55401
About the Job
About this role:Wells Fargo is seeking a Senior Lead Business Execution Consultant in the Wealth and Investment Management (WIM) Chief Administrative Office (CAO) and will be aligned to the Customer Remediation & Customer Redress Governance team
This team works with line of business (LOB) partners, the enterprise Center of Excellence (COE), Independent Risk Management, WIM Control, Enterprise Redress Office (ERO), and other key stakeholders to ensure WIM business units are complying with the Customer Redress policy and procedures, as well as Customer Remediation policy and procedures.In this role, you will:Independently lead work efforts with cross-functional teams in support of Customer Remediation activityActively engage in all levels of customer remediation and customer redress (as needed) activities such as identifying where redress is occurring, distinguishing redress from other activities (e.g., accommodations, remediation), supporting data/reporting needs, and engaging with control executive partners on needed controlsResearch moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution in support of customer impact assessment and remediation processesLead complex discussions capture comprehensive notes and follow-up on action items in support of customer remediation effortResearch and respond timely to information and data requests, including high profile needsMonitor data and reporting for complete and timely updates, and identifying trendsIdentify opportunities to improve processes and procedures and develop necessary controls to ensure compliance with Customer Remediation and Redress policiesUnderstand the difference between customer redress and customer remediation to ensure appropriate actions are taken to redress or remediateMake decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plansCollaborate and consult with members of the Business Execution team and team leaders to drive strategic initiativesInfluence, guide and lead less experienced Strategy and Execution staff within the groupRequired Qualifications:7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Strong knowledge of the financial services industry; Preferably WIM products, services, and regulatory environmentExperience with Customer Remediation and/or RedressStrong understanding of risk policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in placeAbility to work independently and drive execution in the midst of changePrior leadership experience and ability to lead large audience meetingsExperience consulting with internal clients and businessAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to grasp complex business issues quickly, recommend solutions, and drive for resolutionsStrong analytical skills with ability to draw conclusions and translate findingsExcellent verbal, written, and interpersonal communication skillsFamiliarity with SHRP, IRMT and VeritasJob Expectations:This position offers a hybrid work schedule in one of the listed job locationsThis position is not eligible for Visa sponsorshipJob Locations:Charlotte, NCWest Des Moines, IAMinneapolis, MNChandler, AZSt
Louis, MOThis position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check
Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification
Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.Pay RangeReflected is the base pay range offered for this position
Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location
The range listed is just one component of the compensation package offered to candidates.$120,400.00 - $250,000.00Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below
Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementPosting End Date:21 Oct 2024*Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a
Third-Party recordings are prohibited unless authorized by Wells Fargo.b
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.SummaryLocation: WEST DES MOINES, IA; CHANDLER, AZ; CHARLOTTE, NC; MINNEAPOLIS, MN; SAINT LOUIS, MOType: Full time
This team works with line of business (LOB) partners, the enterprise Center of Excellence (COE), Independent Risk Management, WIM Control, Enterprise Redress Office (ERO), and other key stakeholders to ensure WIM business units are complying with the Customer Redress policy and procedures, as well as Customer Remediation policy and procedures.In this role, you will:Independently lead work efforts with cross-functional teams in support of Customer Remediation activityActively engage in all levels of customer remediation and customer redress (as needed) activities such as identifying where redress is occurring, distinguishing redress from other activities (e.g., accommodations, remediation), supporting data/reporting needs, and engaging with control executive partners on needed controlsResearch moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution in support of customer impact assessment and remediation processesLead complex discussions capture comprehensive notes and follow-up on action items in support of customer remediation effortResearch and respond timely to information and data requests, including high profile needsMonitor data and reporting for complete and timely updates, and identifying trendsIdentify opportunities to improve processes and procedures and develop necessary controls to ensure compliance with Customer Remediation and Redress policiesUnderstand the difference between customer redress and customer remediation to ensure appropriate actions are taken to redress or remediateMake decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plansCollaborate and consult with members of the Business Execution team and team leaders to drive strategic initiativesInfluence, guide and lead less experienced Strategy and Execution staff within the groupRequired Qualifications:7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Strong knowledge of the financial services industry; Preferably WIM products, services, and regulatory environmentExperience with Customer Remediation and/or RedressStrong understanding of risk policies, procedures, and programs to ensure appropriate and effective risk mitigation controls are in placeAbility to work independently and drive execution in the midst of changePrior leadership experience and ability to lead large audience meetingsExperience consulting with internal clients and businessAbility to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmentAbility to grasp complex business issues quickly, recommend solutions, and drive for resolutionsStrong analytical skills with ability to draw conclusions and translate findingsExcellent verbal, written, and interpersonal communication skillsFamiliarity with SHRP, IRMT and VeritasJob Expectations:This position offers a hybrid work schedule in one of the listed job locationsThis position is not eligible for Visa sponsorshipJob Locations:Charlotte, NCWest Des Moines, IAMinneapolis, MNChandler, AZSt
Louis, MOThis position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check
Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification
Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents.Pay RangeReflected is the base pay range offered for this position
Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location
The range listed is just one component of the compensation package offered to candidates.$120,400.00 - $250,000.00Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below
Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursementPosting End Date:21 Oct 2024*Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment and Hiring Requirements:a
Third-Party recordings are prohibited unless authorized by Wells Fargo.b
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.SummaryLocation: WEST DES MOINES, IA; CHANDLER, AZ; CHARLOTTE, NC; MINNEAPOLIS, MN; SAINT LOUIS, MOType: Full time
