Customer Representative, Truckload Brokerage (Sales & Operations) - Estes Forwarding Worldwide

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Rate: $17.00-$25.00 per hour

Responsibilities

SUMMARYA brief summary of the purpose this position must fulfill.As a Customer Representative, TLB, you will work as part of a team to manage Truckload Brokeragebusiness within EFW Truckload, a division of Estes Forwarding Worldwide. The individual will beresponsible for all aspects of sales and operation with the EFW Truckload Brokerage division which willfocus primarily on continuously prospecting and closing new business, as well as customer service andshipment management. One will ensure proper execution of standard operating procedures, keyperformance indicators, and other account metrics on a daily basis.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must satisfactorily perform each essential duty.Reasonable accommodations will be made to enable individuals with disabilities to perform theessential duties. Continuously prospecting Truckload sales opportunities, while closing new business and growingexisting relationships through an unmatched level of service. Regularly call prospective customers to generate new business. Implement strategies to maintain and/or expand profitability and promote EFW logisticsservices, specifically for EFW Truckload Brokerage. Expedite the resolution of customer concerns and exceptions to ensure customer and accountsatisfaction. Interface with both internal and external customers to understand the customer's overallobjectives and requirements. Responsible for developing, managing, and fostering relationships with customers and accountsto ensure retention and create organic growth. Share details with customers on additional offerings to provide value added service. Collaboratewith the appropriate Enterprise parties to ensure the customer’s logistics and supply chainneeds are taken care of. Responsible for a book of Truckload Brokerage business to support operational and financialobjectives of the regional operating center. Provide information to support claims mediation between carrier, customer, and EFW ClaimsDepartment. Through a network of internal and external transportation suppliers, determine the mostefficient, cost-effective service provider for the requested EFW Truckload Brokerage service. Thoroughly document all information for every shipment including special customer requests,the assignment of special authorization numbers, ship tracing information and OS&Dinformation. Maintain document flow of carriers and appropriate TSA and DOT documentsincluding documents for the movement of Dangerous Goods. Evaluate multiple options regarding logistics services. Promote world-class customer care.Meet and exceed predetermined account goals and objectives. Expands market share by driving an active opportunity pipeline and qualification process inCRM. Maintain good communication and positive relationships within the Truckload team as well aswith internal and external customers. Support and promote company core values. On-call schedule required as requested. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned.

Qualifications

EDUCATION/EXPERIENCEBachelor’s degree preferred or a minimum of an Associate degree (or equivalent) and 0-3 years ofexperience in transportation, logistics, supply chain, sales or other transportation business oractivity with a clear understanding of multiple modes and services within thetransportation/logistics industry. However, a combination of experience and/or education will betaken into consideration.

QUALIFICATIONSThe qualifications listed below are representative of the minimum knowledge, skill, and/or abilityrequired.SKILLS AND ABILITIES Must be a self-starter and determined to succeed and meet Truckload sales objectives. Intermediate proficiency in Microsoft Office, internet, web-based, and job specific softwareapplications. Must have a strong work ethic and good problem-solving skills. Must be able to interact well with others. Must desire to show leadership and team-building abilities. Must have good communication and organizational skills. Must be able to work independently, or in a team setting. Must be capable of working under tight time constraints in a high-volume environment withmultiple priorities. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Ability to solve practical problems through standardized solutions that require limitedjudgment. Ability to follow prescribed and detailed procedures to solve routine problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for thisposition. EFW offers an opportunity to grow and develop your career in an environment that providesa fulfilling workplace for employees, creates an environment for continuous learning, andembraces the ideas and diversity of others. All qualified applicants will receive considerationfor employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion,national origin, age, disability status, protected veteran status, marital status, sexualorientation, gender identity or expression, or any other legally protected status.